IT Support Specialist
hace 4 semanas
About Didi Global
DiDi Global Inc. is a leading mobility technology company that offers a range of services across various markets, including ride-hailing, taxi-hailing, chauffeur services, and food delivery. Our mission is to create a safe, inclusive, and sustainable transportation ecosystem for cities of the future.
About the Role
The IT Support Analyst will play a critical role in supporting IT operations and ensuring the quality of IT services for our Food business. This position will be responsible for providing administrative and technical support, driving change, and maintaining a fast-paced and productive environment.
Key Responsibilities
- Provide exceptional customer service and technical support to team members
- Manage inventory assets and update information daily
- Formalize ticket processes and identify workflow deficiencies
- Apply critical thinking to complex user requests and provide solutions
- Act as a Local Help Desk Technician, serving as a single point of contact for technical support
Requirements
- Complete understanding of Operating Systems (Windows & Mac) and smartphones
- Experience in supporting PCs and smartphones hardware and software
- Working knowledge of Active Directory and basic AD administration
- Experience in Mobile Device Management is a plus
- Working knowledge of video collaboration tools
- Basic knowledge of TCP/IP networks, LAN/WAN design, and administration
EEO Statement
We strive to create valuable experiences for our users and innovate new experiences that are safe, pleasant, and efficient. We are data-driven and make informed decisions based on data.
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