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hace 2 meses
We are seeking a highly skilled Cloud Support Specialist to join our AWS Support Engineering team. As a Cloud Support Specialist, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in cloud-based technologies to drive customer success.
Key Responsibilities- Customer Support: You will work with senior engineers to resolve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and collaborating to identify the root cause of issues.
- Process Improvement: You will drive initiatives to enhance support-related processes and customer experience, developing tutorials, how-to videos, technical articles, and training programs to improve customer outcomes.
- Feedback and Collaboration: You will provide feedback to internal AWS teams on how to improve our services, leveraging your customer support experience to inform product development and drive customer satisfaction.
- Continuous Learning: You will stay up-to-date with groundbreaking technologies and develop new technical skills and professional competencies to drive your career growth.
- Mentorship and Coaching: You will act as an interviewer in hiring processes and coach/mentor new team members to ensure their success in the role.
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model and assisting a global list of companies and developers.
Our CultureWe value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive. Our team puts a high value on work-life balance, flexibility, and career growth, and we strive to create an environment that celebrates knowledge sharing and mentorship.
Basic QualificationsWe are looking for candidates with knowledge or experience in system administration, troubleshooting, and cloud-based technologies, as well as excellent communication skills in English.
Preferred QualificationsAmazon is an Equal Opportunity Employer, and we welcome applications from diverse candidates.
