Healthcare Clinical Service Desk Representative
hace 3 días
About the Role
Ntt Data is seeking a highly skilled Healthcare Clinical Service Desk Representative to join our team. As a representative, you will be responsible for handling inbound customer calls and providing exceptional support to healthcare customers.
Responsibilities
- Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various applications such as Epic, Cerner, McKesson, and Meditech.
- Track and document comments, and close or escalate incident tickets in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Ensure a quiet, private workspace with high-speed internet.
Requirements
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
Preferred Qualifications
- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills.
About Us
Ntt Data Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We offer a full comprehensive benefits package that starts from your first day of employment. The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience. Apply now to become a part of our team
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