Customer Success Manager

hace 4 semanas

Ciudad de México, Ciudad de México Regroup Mass Notification A tiempo completo

Regroup Mass Notification is a global company with headquarters in Dallas, dedicated to keeping communities and organizations safe and informed. We're seeking a Customer Success Manager to focus on long-term client relationships by proactively determining solutions to potential client pain points, identifying upselling opportunities, and ensuring client satisfaction.

Key Responsibilities:

  • Understand customer outcomes by communicating with customers, analyzing customer health metrics, running NPS, and gathering other feedback.
  • Deliver and communicate ROI to clients throughout the customer lifecycle.
  • Manage and grow the company's book of business, responsible for renewals.
  • Conduct QBR meetings and consult with clients.
  • Act as a customer advocate by learning about our clients.
  • Build trust and transparency with clients.
  • Enhance customer training.
  • Evaluate and analyze customer needs.
  • Onboard new clients.
  • Promote customer loyalty.
  • Manage customer requests, expectations, and communication.

Requirements:

  • Proficient or native English with impressive executive presence and communication abilities.
  • Demonstrates technology proficiency.
  • Driven, self-motivated, enthusiastic, and with a 'can-do' attitude.
  • A strong and assertive communicator who can address negative sentiments.
  • 3+ years of previous successful Inside Sales or Customer Success Experience is a must.
  • Proven results in the renewal process.
  • Robust understanding of B2B SaaS Business Model and proven prior experience in B2B SaaS.
  • Experience in working with complex, multi-divisional, multi-geographical customers.
  • Proven experience managing clients from the United States of America.
  • Previous Sales experience is preferred but not required.

About Regroup Mass Notification:

We believe in leading with love and doing our best. If you're a motivated and results-driven individual with a passion for customer success, we'd love to hear from you.

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