Support Specialist

hace 5 días


Ciudad de México, Ciudad de México Acute Talent A tiempo completo
Job Summary

We are seeking a highly skilled Support Specialist to join our team at Acute Talent. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met, and resolving complex technical issues.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients, including troubleshooting, resolving technical issues, and escalating complex problems to senior technical staff.
  • Problem-Solving: Analyze and resolve complex technical issues, using methodical troubleshooting techniques and collaborating with cross-functional teams as needed.
  • Client Communication: Communicate effectively with clients, providing clear and concise technical information, and ensuring their technical needs are met.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of our technical support processes.
  • Collaboration: Collaborate with cross-functional teams, including development, quality assurance, and product management, to ensure seamless integration of technical support with other business functions.
Requirements
  • Database Administration: 5+ years' experience as an Oracle DBA with Oracle RDBMS 11g/12c, including direct support of application end-users in a corporate environment, experience with Dataguard, Datapump, RMAN, database migration, and solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL).
  • MiddleWare Administration: 3+ years' experience on multiple platforms, web servers, and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND), experience administering SSO products (AD, SiteMinder, etc.), installing, configuring, troubleshooting WebSphere, and MQ server/client (minimum version 8) setup, configure and troubleshooting.
  • System Administration & Support: 3+ years' experience with Linux/Unix platforms (preferably RHEL/CentOS) in a virtualized environment, demonstrated scripting skills through Python, Shell or others, skilled in the configuration, maintenance of Linux systems, and knowledge experience with issue/problem tracking systems (e.g., ServiceNow).


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