Billing Specialist
hace 4 semanas
About HighLevel Inc.
HighLevel Inc. is a leading provider of all-in-one, white-label marketing platforms for agencies and consultants. Our mission is to create a sustainable and powerful operating system that enables our customers to achieve limitless opportunities.
Job Summary
We are seeking an experienced Billing Specialist to join our team. As a Billing Specialist, you will play a key role in delivering outstanding customer service, managing a high volume of billing accounts, and implementing updated procedures and controls for the department.
Responsibilities
- Field and service all direct customer inquiries and requirements, working in conjunction with internal teams in accordance with agreed strategies and business plans.
- Resolve or recommend resolutions to customer problems.
- Provide customer service on small to midsize accounts of moderate complexity.
- Provide regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
- Conduct product training to clients as needed.
- Address and resolve customer conflicts in an effective and professional approach.
- Act as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.
Requirements
- 1 to 3 years of experience in Billing/Invoicing.
- Experience working with payment processing platforms, especially with Stripe or similar payment gateways.
- Previous customer service experience in a relevant capacity, even better if you've been in Customer Success or Tech Support.
- Excellent written/verbal English communication skills required, fluency in other languages is a plus.
- B2B Marketing or SaaS experience preferred.
- Ability to easily adapt to CRM systems and automation tools.
- You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
- Ideally, you LOVE tech, marketing, and are constantly learning new things.
- Weekend availability is preferred.
What We Offer
As a Billing Specialist at HighLevel Inc., you will have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of our company.
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