Billing Specialist

hace 4 semanas


Xico, México Highlevel Inc. A tiempo completo

About HighLevel Inc.

HighLevel Inc. is a leading provider of all-in-one, white-label marketing platforms for agencies and consultants. Our mission is to create a sustainable and powerful operating system that enables our customers to achieve limitless opportunities.

Job Summary

We are seeking an experienced Billing Specialist to join our team. As a Billing Specialist, you will play a key role in delivering outstanding customer service, managing a high volume of billing accounts, and implementing updated procedures and controls for the department.

Responsibilities

  • Field and service all direct customer inquiries and requirements, working in conjunction with internal teams in accordance with agreed strategies and business plans.
  • Resolve or recommend resolutions to customer problems.
  • Provide customer service on small to midsize accounts of moderate complexity.
  • Provide regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
  • Conduct product training to clients as needed.
  • Address and resolve customer conflicts in an effective and professional approach.
  • Act as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.

Requirements

  • 1 to 3 years of experience in Billing/Invoicing.
  • Experience working with payment processing platforms, especially with Stripe or similar payment gateways.
  • Previous customer service experience in a relevant capacity, even better if you've been in Customer Success or Tech Support.
  • Excellent written/verbal English communication skills required, fluency in other languages is a plus.
  • B2B Marketing or SaaS experience preferred.
  • Ability to easily adapt to CRM systems and automation tools.
  • You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
  • Ideally, you LOVE tech, marketing, and are constantly learning new things.
  • Weekend availability is preferred.

What We Offer

As a Billing Specialist at HighLevel Inc., you will have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of our company.



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