Money Transfer Service Representative
hace 2 semanas
We are seeking a highly skilled and experienced Money Transfer Service Representative to join our team at Ria, a leading money transfer company.
Our ideal candidate will possess excellent customer service skills, with the ability to handle an average of 40 calls daily in a fast-paced call center environment.
The successful candidate will be responsible for accurately entering or verifying customer information in our proprietary system (LexisNexis), conducting full check verification when issuer/payee is new, and contacting issuers to verify check information before processing transactions.
We require someone who can identify problems or issues and propose solutions to management, meet quality assurance requirements, and other key performance metrics.
As a Money Transfer Service Representative, you will receive incoming calls and provide exceptional customer service, handling an average of 40 calls daily.
Able to type 40 WPM, you will also have excellent written and verbal communication skills in English and Spanish.
With one year of experience in customer service in a call center environment, you will have excellent phone etiquette and experience dealing with difficult customers.
The ideal candidate will possess a positive attitude and be analytical, able to work extended hours or weekends as needed.
Ria offers a competitive salary of $45,000 - $60,000 per year, depending on location and experience.
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