Global Import Export Coordinator

hace 3 días


Tlalnepantla, México SOMFY Group A tiempo completo

We are seeking a skilled and experienced professional to join our team as a Global Import Export Coordinator. This role will be responsible for serving as the point of contact for customers in Latin America, handling order entry, addressing inquiries, providing shipping updates, and resolving any issues related to import/export orders.

Key responsibilities include:

  • Receiving and processing customer quotes and purchase order requests via phone or web
  • Processing pro-forma invoices (international orders) and blanket orders
  • Understanding customs documentation requirements
  • Gathering shipment details and updating customers accordingly
  • Responding to incoming customer emails and calls to support order processing and inquiry resolution
  • Maintaining transparent communication and follow-up regarding order status
  • Problem-solving and providing proactive resolutions
  • Diffusing customer complaints and offering timely solutions
  • Focusing on customer satisfaction and escalating issues to management when necessary
  • Identifying opportunities for continuous improvement to optimize resource efficiency
Requirements and Qualifications
  • Bilingual in Spanish and English required; Italian is a plus
  • At least 3-5 years of customer service experience
  • Experience with international order processing
  • Excellent organizational, communication, interpersonal, and problem-solving skills, with the ability to work effectively in teams
  • Strong attention to detail
  • Ability to work independently
  • Proficiency in Microsoft 365 and Salesforce or comparable CRM software
Working Environment

This position will be based in an office environment in Tlalnepantla de Baz, Mexico, with typical standard business hours of 8:00 am - 5:00 pm, Monday through Friday.

Compensation and Benefits

This role offers a competitive salary commensurate with experience, along with a full corporate benefits package including health insurance, savings fund, and food vouchers.



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