Technical Support Specialist for Process Manufacturing
hace 3 días
Company Overview
Ll Oefentherapie is a leading provider of advanced solutions for process manufacturing, empowering customers to achieve exceptional results.
Estimated Salary: $120,000 - $180,000 per year
Job Description
We are seeking an experienced Oracle EBS Process Manufacturing Techno-Functional Senior Analyst to join our team. As a key member of the support organization, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for their needs.
Your primary focus will be on resolving non-technical customer inquiries via phone and electronic means, as well as providing technical guidance on the use and troubleshooting of our Electronic Support Services.
You will also serve as a primary point of contact for customers, facilitating relationships with our support team and providing advice and assistance to internal employees on diverse customer situations and escalated issues.
Key Responsibilities:
- Provide strategic technical support to ensure the highest level of customer satisfaction
- Create and utilize automated technology to diagnose, document, and resolve/avoid customer issues
- Routinely address extremely complex, critical customer issues, often requiring on-site customer visits
Requirements:
- 7 years of experience with Core products or 8 years of experience with Applications products
- Bachelor's degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a 3.0 GPA or equivalent professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
- Career Level: IC4
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