IT Support Specialist
hace 2 semanas
We are seeking an experienced Sr. Technical Lead to lead our IT Production Support team in ensuring the delivery of high-quality applications and services to our customers. The successful candidate will have a strong background in technical leadership, with expertise in troubleshooting, problem-solving, and process improvement.
Key Responsibilities:- Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring, and solutioning patterns.
- Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
- Formulate and define systems scope and objectives for complex, high-impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards.
- Develop and maintain detailed technical requirements for Systems impacts and support requirements.
This is a full-time position that requires a strong understanding of IT systems, software engineering principles, and experience working in a fast-paced environment. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.
Requirements:- 6-10 years experience in IT production support or related field.
- Practical problem-solving and strategic thinking skills.
- Demonstrated leadership, interpersonal skills, and relationship-building skills.
- Service-oriented attitude.
- Ability to work in a fast-paced environment.
We offer a competitive salary of $120,000 per year, based on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our company is an equal opportunity employer and welcomes applicants from diverse backgrounds.
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Ciudad de México, Ciudad de México Advancio, Inc A tiempo completoAbout Advancio, Inc.Advancio, Inc. is a dynamic company that values innovation and excellence in technology solutions. We are seeking an experienced IT Technical Support Specialist to join our team in Mexico City (CDMX).Estimated Salary: $45,000 - $65,000 per yearThe salary range for this position is estimated based on national averages and industry...
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