Community Experience Manager
hace 1 mes
About Classpop
Classpop is a leading marketplace for social experiences, offering a wide range of classes and activities for guests. Our platform provides a unique opportunity for customers to discover new ways to connect and have fun, while also providing a great source of income for our partners.
Serving both customers and partners is our top priority, and we strive to create a positive and supportive environment for everyone involved. We are committed to curating the best classes and content for our site, while also providing additional support and business to our partners.
About the Role
We are seeking a full-time Community Team Lead with strong experience in leading communities and partners. This role is an important part of our operations team and offers many growth opportunities.
Key Responsibilities
- Lead and assist our community partners in achieving their goals and objectives.
- Provide direction and support to our customer service team to ensure that all customer inquiries are handled efficiently and effectively.
- Set key performance indicators (KPIs) for categories and track progress to ensure that we are meeting our targets.
- Monitor dates, bookings, and availability of partners to ensure that we are providing the best possible experience for our customers.
- Identify opportunities to improve our systems and workflows to enhance partner efficiency and effectiveness.
- Provide support to partners and respond to inquiries through multiple channels, including phone, chat, and email, in line with company standards for communication.
- Assist our community of hosts with any questions or requests related to our platform, upcoming experiences, tools, and communication.
Requirements
- Minimum of 4 years of experience managing community partners.
- Ability to perform data-driven analysis in Excel with minimal guidance.
- Proficient in setting and maintaining KPIs.
- Professional with excellent verbal and written communication skills.
- Positive attitude and a willingness to learn and grow in the position.
- Ability to be resourceful and responsive.
- Ability to work efficiently and distraction-free in a home office environment.
- Proficient in Google Suite and Excel.
- Experience working with a CRM.
- Detail-oriented.
What We Offer
- Flexible work arrangements, including the option to work remotely.
- A great work environment with a strong and friendly team of coworkers.
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