Customer Experience Manager

hace 6 días


Cancún, Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo
About Us

Hilton Worldwide, Inc. is the leading global hospitality company, with a diverse portfolio of 18 world-class brands comprising more than 5,700 properties across 113 countries and territories.

Job Summary

We are seeking an experienced Customer Experience Manager to join our team in Hilton Cancún Mar Caribe Boulevard Kukulcan Km 17 Zona Hotelera de Cancun Cancun 77500. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our hotel meets the highest standards of quality and service.

Key Responsibilities

The successful candidate will have previous supervisory experience in Front Office within the hotel/leisure/retail sector and possess good knowledge of Health and Safety and security procedures. Key responsibilities will include:

  • Occupying the hotel lobby and other public areas, particularly at busy times
  • Engaging guests in conversation and providing general assistance
  • Managing, recording, and resolving promptly all guest complaints
  • Meeting and greeting VIP guests and major corporate clients upon arrival
  • Coordinating the services and special facilities provided to long-stay guests
  • Understanding all credit procedures and ensuring they are applied
  • Staying current with all hotel products, services, policies, and emergency procedures
  • Monitoring guest satisfaction reports and implementing actions to improve results
  • Handling, recording, and following through with management issues or emergencies that arise
  • Conducting any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Requirements

To succeed in this role, you should possess:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient, and the ability to work well under pressure
  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals, and forecasting results in a similar-sized property
Compensation

The estimated salary for this position is approximately $60,000 - $80,000 per year, depending on experience.

Benefits

Hilton offers a range of benefits to support your physical, emotional, and financial well-being, including competitive salaries, comprehensive health insurance, retirement plans, and paid time off.



  • Cancún, Quintana Roo, México United Airlines A tiempo completo

    At United Airlines, we're on a mission to deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in crafting memorable connections with our international customers.**Job Summary:**We're seeking an experienced and dynamic individual to join our Airport Operations team as a Global Customer Experience Ambassador. In this...


  • Cancún, Quintana Roo, México Marriott Vacations Worldwide A tiempo completo

    Job SummaryThis role is responsible for ensuring exceptional customer experiences at every touchpoint, from initial interactions to completion. To achieve this, the Customer Experience Ambassador will facilitate seamless communication and coordination between Sales & Marketing teams.Key Responsibilities include:Attaining compliance with business rules, staff...


  • Cancún, Quintana Roo, México Classpop A tiempo completo

    Role Overview:This is an exciting opportunity to join Classpop's operations team as a full-time Global Community Experience Manager. The successful candidate will lead our community partners, assist with customer service, and drive business growth.About Us:Classpop is the top-rated marketplace for fun, social experiences in the U.S. and Canada. We provide...


  • Cancún, Quintana Roo, México Tui Group A tiempo completo

    Cancun, MEX Hybrid Temporary Full Time 40 USD 60,000 - 80,000About TUI Musement:TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery to offer excursions, activities, tickets and transfers in over 50 countries worldwide.Job Summary:We are seeking an organized and detail-oriented Customer...


  • Cancún, Quintana Roo, México Classpop A tiempo completo

    About ClasspopClasspop is a leading marketplace for social experiences, offering a wide range of classes and activities for guests. Our platform provides a unique opportunity for customers to discover new ways to connect and have fun, while also providing a great source of income for our partners.Serving both customers and partners is our top priority, and...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    Job DescriptionWe are seeking a highly detail-oriented and organized Customer Experience Specialist to join our team at Marriott International, Inc. In this role, you will be responsible for ensuring the accuracy of financial data and maintaining confidentiality of sensitive information.Key Responsibilities:Verify the accuracy of financial data by checking...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    We are seeking a highly skilled Restaurant Operations Manager to join our team at Marriott International, Inc. in Cancun, Mexico.This is a full-time position that requires a strong leader with excellent communication and problem-solving skills.As a Restaurant Operations Manager, you will be responsible for ensuring the smooth operation of our restaurants,...


  • Cancún, Quintana Roo, México Hotelbeds A tiempo completo

    About the RoleWe are seeking a highly skilled Business Development Technical Account Manager to join our team at Hotelbeds. As a key member of our organization, you will play a critical role in driving growth and developing strategic relationships with our clients.The ideal candidate will have a proven track record in technical sales excellence, with...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    Marriott International, Inc is seeking a Restaurant Operations Manager to oversee daily restaurant operations and assist with menu planning. This role requires the ability to supervise and manage employees, maintain service and sanitation standards, and review staffing levels to ensure guest satisfaction and financial objectives are met.The ideal candidate...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    About UsAt Marriott International, Inc., we strive to create memorable experiences for our guests. Our commitment to excellence and customer satisfaction is reflected in the quality of service we provide.Estimated Salary: $12-$18 per hour, depending on experience and location.The RoleWe are seeking a skilled Hotel Environment Expert to join our team at Four...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    OverviewAs a Guest Experience Associate at Marriott International, you will be part of a dynamic team that delivers exceptional experiences to our guests. We are committed to providing warm and personalized service that exceeds our guests' expectations.About the JobWe are seeking an experienced professional who is passionate about delivering memorable...

  • Customer Service Hostess

    hace 4 semanas


    Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    We are seeking a Customer Service Hostess to join our team at the JW Marriott Cancun Resort & Spa.Job SummaryThe Customer Service Hostess will be responsible for providing exceptional customer service to guests, processing payments, and maintaining a clean and organized workspace.ResponsibilitiesProvide warm and welcoming service to guests, ensuring their...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**The Senior Sales Manager is accountable for proactively soliciting and handling sales opportunities. Ensuring business is turned over properly and in a timely fashion for proper service delivery.Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable...


  • Cancún, Quintana Roo, México SOLHUM A tiempo completo

    About SOLHUMSOLHUM is a dynamic and innovative company seeking a Bilingual Customer Service Executive to join our team in Cancun.Job Type: Full-time, On-siteAbout the JobWe are looking for an experienced professional to handle customer inquiries, provide information, and offer our services. This role requires strong communication skills, ability to work...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    About the Role:We are seeking an experienced Restaurant Operations Manager to lead our team and deliver exceptional service in a fast-paced food and beverage environment. As a key member of our management team, you will be responsible for ensuring that all aspects of restaurant operations run smoothly and efficiently.Key Responsibilities:Lead a...

  • Sales and Revenue Manager

    hace 4 semanas


    Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    Job Summary:The Sales and Revenue Manager is accountable for proactively soliciting and handling sales opportunities. This role ensures business is turned over properly and in a timely fashion for proper service delivery.Key Responsibilities:Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer...


  • Cancún, Quintana Roo, México Delta Air Lines, Inc. A tiempo completo

    **Job Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Seasonal Customer Service Agent. As a key member of our front-line staff, you will be responsible for delivering world-class service to our customers.Main Responsibilities:Support the Customer Service team in providing exceptional service to all...


  • Cancún, Quintana Roo, México Solenis A tiempo completo

    Solenis is seeking a highly skilled Customer Service Specialist to join our team. In this role, you will be responsible for meeting with key account customers and large clients who have defined contract or SLA agreements and goals to be achieved.You will work closely with assigned customers to run commercial technical work involving monitoring processes,...


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a Hotel Guest Experience Coordinator to join our team at JW Marriott Cancun Resort & Spa. This role is responsible for delivering exceptional guest service and ensuring a memorable stay for our guests.About the RoleThe ideal candidate will be a highly motivated and customer-focused individual with excellent communication skills....


  • Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

    About UsMarriott International, Inc. is a leading hospitality company with a portfolio of 30 brands and over 7,000 properties worldwide.Job DescriptionWe are seeking a talented and customer-focused individual to join our team as a Customer Service Ambassador in our hotel operations.As a Customer Service Ambassador, you will be responsible for delivering...