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hace 2 meses
About PepsiCo
At PepsiCo, we embrace curiosity and innovation. We are a leading global food and beverage company, known for our commitment to sustainability and community engagement. Our brands are enjoyed by consumers over a billion times a day across more than 200 countries.
With a diverse portfolio that includes renowned brands such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, we have been a staple in households for over a century.
Working at PepsiCo means being part of a culture that values inclusivity and individuality. We encourage everyone to bring their authentic selves to work and to make a positive impact in their communities.
Discover more: PepsiCoJobs
Responsibilities
The Role
The Customer Service Associate in Supply Chain plays a vital role in managing daily order processing for Frito-Lay North America (FLNA). This position is focused on delivering exceptional customer service and maintaining performance metrics through established processes and best practices. Collaboration with fellow associates and leadership is essential for success.
Key Responsibilities
As a Customer Service Associate - Supply Chain , your responsibilities will include:
- Managing daily order processing for Frito-Lay North America, including order confirmation and cleansing, as well as the management and creation of ICRs/Filters.
- Communicating with customers regarding order modifications, missing orders, and non-standard requests.
- Confirming the completion of orders.
- Providing coverage for other associates during their absences.
Qualifications
Ideal Candidate Profile
Required Skills and Experience:
- Proficiency in English.
- A Bachelor's degree is preferred.
- Experience in Frito-Lay Field Sales Operations or Plant operations is advantageous.
- Strong verbal and written communication skills for effective interaction with all management levels.
- Proven ability to deliver superior customer service with excellent follow-up skills.
- Familiarity with order processing and lifecycle management, including PWM and IPM/ICS.
- Demonstrated proficiency with the FLNA SAP solution.
- Competence in Microsoft Office applications.
- Ability to thrive in a results-driven and dynamic environment.
Required Competencies:
- Proactive in identifying and implementing improvements in work delivery.
- Ability to collaborate effectively with cross-functional teams.
- Flexibility and organizational skills to manage competing priorities.
If you are interested in this opportunity, we encourage you to apply even if you do not meet all the specified qualifications.
What We Offer:
- Continuous learning and development opportunities through various programs.
- Access to internal digital platforms that support self-directed learning.
- Development programs tailored to enhance leadership skills.
- Specialized training relevant to your role.
- Learning experiences with both internal and external providers.
- Recognition programs to celebrate achievements and milestones.
- Financial wellness initiatives to support your goals at every life stage.
- A flexible work program to help balance personal and professional commitments.
- Family-oriented benefits, including wellness resources, discounts, and scholarship programs for children.
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a source of innovation and strength for our organization.
