Service Delivery Manager
hace 2 días
We are seeking a seasoned Service Delivery Manager to join our team at Dresden Partners. As a key member of our organization, you will be responsible for overseeing the management of our service center operations, ensuring high-quality client service, and driving process improvements.
Key Responsibilities- Develop and implement work plans, SLAs, and KPIs to drive team performance and efficiency
- Oversee the management of our ticketing system and ensure timely resolution of incidents
- Conduct regular performance reviews and provide feedback to team members
- Ensure compliance with ISO standards and implement security and compliance policies
- Coordinate morning, afternoon, and night shifts effectively
- Minimum of 5 years of experience in service center operations
- Advanced English language skills
- Experience in managing teams of over 200 employees
- Strong ITIL and Microsoft Office skills
- Competitive salary
- 12 vacation days
- Life insurance
- Major medical expenses insurance
- Funeral expenses insurance
- Health membership
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Service Delivery Manager
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Xico, México Vision Box A tiempo completoAbout the RoleThe Vision-Box World is a dynamic and innovative company that empowers its employees to think creatively and drive results. As a Service Delivery Manager, you will play a critical role in ensuring the successful delivery of contracted services to our clients.Key ResponsibilitiesManage the delivery of maintenance and information technology...
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IT Service Delivery Manager
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Xico, México Willis Towers Watson A tiempo completoJob Title: IT Service Delivery ManagerThe IT Service Delivery Manager will play a pivotal role in ensuring the seamless delivery of IT services to WTW colleagues in the LATAM region. This involves effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of critical incidents.Key...
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Service Delivery Manager
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Xico, México Zebra Technologies A tiempo completoAbout Zebra TechnologiesZebra Technologies is a leading provider of innovative solutions that help organizations run at the edge of possibility. We empower businesses to deliver exceptional customer experiences, improve operational efficiency, and drive growth.Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team. As a Service...
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Service Delivery Manager
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Xico, México Schneider Electric Norge As A tiempo completoJob Title: Service Delivery ManagerSchneider Electric Norge As is a leading provider of connected technologies that transform industries and enrich lives. Our team of experts thrives in a dynamic environment, shaping the future of energy management and automation. As a Service Delivery Manager, you will play a crucial role in driving our field services...
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Assistant Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Xico, México Ericsson A tiempo completo**About this Opportunity**We are seeking a highly skilled Service Delivery Manager to provide technical service and support to our customers. This role will drive troubleshooting and resolve problems to stabilize and optimize Digital Services Platforms. Working as a Service Delivery Manager will require a broad understanding within Telecom and Datacom....
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Service Delivery Manager
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Xico, México Oracle A tiempo completoJob DescriptionAs a Service Delivery Manager at Oracle, you will play a critical role in ensuring the successful delivery of our services to our customers. This includes managing the delivery of Oracle Cloud services, operating as the primary delivery contact to the customer, and aiding and facilitating customer communications and activities across other...
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IT Service Delivery Manager
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Xico, México Barclays A tiempo completoJob SummaryThe IT Service Delivery Manager will be responsible for ensuring the smooth operation of IT services within Barclays. This includes managing the IT team, coordinating incident resolution, and providing reports to stakeholders.Key ResponsibilitiesManage the IT team to ensure effective delivery of IT servicesCoordinate incident resolution and...
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Senior Manager, Service Delivery
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Xico, México Ttec A tiempo completo{"h1": "Senior Manager, Service Delivery", "p": "At TTEC, we're passionate about delivering exceptional customer experiences. As a Senior Manager, Service Delivery, you'll play a key role in leading our team to achieve this goal.Your primary responsibility will be to support and motivate managers to meet their goals and objectives. You'll work closely with...
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Service Delivery Manager
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Xico, México Toshiba Global Commerce Solutions - External A tiempo completoJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Toshiba Global Commerce Solutions - External. As a key member of our organization, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional client experiences.Key ResponsibilitiesDevelop and execute business plans...
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Service Delivery Director
hace 4 días
Xico, México Ericsson A tiempo completo{"header": "Service Delivery Manager at Ericsson", "subheader": "Drive Customer Satisfaction and Business Growth", "paragraph1": "As a Service Delivery Manager at Ericsson, you will play a pivotal role in steering customer relationships and ensuring superior service delivery. Your responsibilities will encompass overseeing business execution aimed at...
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Service Delivery Manager
hace 1 semana
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Senior Manager, Service Delivery
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Xico, México Ttec A tiempo completoAbout the Role:We are seeking a highly skilled and experienced Senior Manager, Service Delivery to join our team at TTEC. As a Senior Manager, you will be responsible for leading a team of managers to ensure the delivery of exceptional customer experiences.Key Responsibilities:Lead and motivate a team of managers to achieve business objectives and deliver...
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Cx Centers Service Delivery Manager
hace 2 días
Xico, México Cisco Systems A tiempo completoAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our Global CX Centers team. As a key member of our team, you will be responsible for driving performance and delivery excellence across our network of strategic delivery partners.Key ResponsibilitiesDevelop and implement operational roadmaps to drive business growth and customer...
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Cx Centers Service Delivery Manager
hace 2 días
Xico, México Cisco Systems A tiempo completoAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our Cisco Global CX Centers team. As a key member of our team, you will be responsible for driving performance and delivery excellence across our network of strategic delivery partners.Key ResponsibilitiesDevelop and implement operational roadmaps to drive business growth and...
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Service Delivery Specialist
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Xico, México Epson America, Inc A tiempo completoJob SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Epson America, Inc. As a key member of our service delivery team, you will be responsible for collaborating with various stakeholders to ensure seamless service operations.Key Responsibilities:Collaborate with Service Coordinators, Authorized Service Centers, End Users,...
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Service Delivery Manager
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Xico, México Videojet A tiempo completoService Project Manager SouthKey Responsibilities:As a Service Project Manager South, you will be responsible for executing the service growth plan by prioritizing and implementing service activities to fulfill maintenance contracts and service-level agreements. You will evaluate time and resources required for projects, installations, upgrades, and other...
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Senior Manager, Service Delivery Lead
hace 2 días
Xico, México Ttec A tiempo completo{"h1": "Senior Manager, Service Delivery", "p": "At TTEC, we're passionate about delivering exceptional customer experiences. As a Senior Manager, Service Delivery, you'll play a key role in leading and mentoring a team of managers to achieve business goals and objectives.Your primary responsibilities will include:* Improving key success metrics associated...