IT Support Specialist

hace 5 días


Ecatepec de Morelos, México American Standard A tiempo completo
About the Role

As a key member of the American Standard Digital team, you will play a crucial role in transforming our business to be more data-driven and efficient. This includes implementing small changes in day-to-day operations and large paradigm shifts across our global organization.

We are looking for a highly skilled IT Support Specialist to join our team. In this role, you will be responsible for providing 1st level IT / Digital Support to end-users globally. You will work closely with cross-functional teams, including developers, functional consultants, and business users, to address complex issues and provide insights.

The ideal candidate will have a high school diploma from a professional school in an IT area and at least 1 year of experience in Service Desk operations. They will possess effective communication skills, both written and verbal, and be able to empathize with customers, provide exceptional service, and maintain a positive customer experience.

Main Responsibilities
  • Provide 1st level end-user Support: Assist end-users in troubleshooting and resolving issues related to IT Software and Hardware.
  • Request and Incident Management: Track and manage service requests and incidents using a ticketing system, following established processes and service level agreements.
  • User Training and Documentation: Conduct training sessions and create user documentation to educate end-users on 1st level software or hardware functionalities, best practices, and self-service resources.

This is a fantastic opportunity to join a dynamic and global environment where you can continuously learn and improve your SAP knowledge and technical skills. We offer a competitive salary of approximately $60,000 - $80,000 per year, depending on location and experience.



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