Senior IT Support Specialist

hace 1 mes


Ciudad López Mateos, México Red Staffing A tiempo completo
About the Role

This position is responsible for delivering exceptional technical support to employees through effective use of IT systems. As a Senior IT Support Specialist, you will be the primary point of contact for IT-related inquiries and issues.

Key Responsibilities
  • Provide 1st and 2nd level technical support via various mediums, including service desk systems, instant messaging, and telephone.
  • Communicate with customers to resolve their technical issues in a helpful and results-oriented manner.
  • Monitor service desk activity and respond to incoming calls within agreed time limits.
  • Ensure data integrity in the service desk by reviewing calls and updating incorrect or unclear information.
Requirements

To be successful in this role, you will need:

  • A University Degree or Higher Diploma in Computer Science, Mathematics, or a related field.
  • At least 2 years' experience as a Senior Service Desk Analyst or Team Leader in a corporate environment.
  • Bilingual (advanced English).
  • The ability to work outside regular office hours, including public holidays, and occasionally on weekends.
Desirable Skills

Prior experience in:

  • Cherwell Service Desk Management.
  • Microsoft Active Directory, DHCP, LAN & WAN.
  • File and Print Servers.
  • Terminal Servers - Citrix Xenapp.
  • Windows-based Server/Desktop Operating Systems, Windows AD, MS Office Products, O365 User Support.
  • Mobile Device Support - Apple and Android Devices.
  • Network Troubleshooting in a corporate environment.
Working Conditions

This role involves working from home two days a week and three days on-site at our offices in Atizapán de Zaragoza, Estado de México, near Galerías Atizapán. The standard working hours are 8:30 AM to 5:30 PM, Monday to Friday, although some flexibility may be required.

Salary and Benefits

You will receive a competitive salary of $25,000 to $27,000 pesos per month, less taxes, paid monthly. Additionally, you will be eligible for a range of benefits, including:

  • Punctuality Bonus.
  • Saving Fund.
  • Pantry Vouchers.
  • Refund internet service.
  • Life insurance.
  • Major medical insurance.
What We Offer

We strive to create a collaborative and dynamic work environment that fosters growth and professional development. As a member of our team, you can expect:

  • Continuous training and opportunities for advancement.
  • An annual performance incentive.
  • Regular feedback and support from your line manager.


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