Senior IT Support Specialist
hace 1 mes
This position is responsible for delivering exceptional technical support to employees through effective use of IT systems. As a Senior IT Support Specialist, you will be the primary point of contact for IT-related inquiries and issues.
Key Responsibilities- Provide 1st and 2nd level technical support via various mediums, including service desk systems, instant messaging, and telephone.
- Communicate with customers to resolve their technical issues in a helpful and results-oriented manner.
- Monitor service desk activity and respond to incoming calls within agreed time limits.
- Ensure data integrity in the service desk by reviewing calls and updating incorrect or unclear information.
To be successful in this role, you will need:
- A University Degree or Higher Diploma in Computer Science, Mathematics, or a related field.
- At least 2 years' experience as a Senior Service Desk Analyst or Team Leader in a corporate environment.
- Bilingual (advanced English).
- The ability to work outside regular office hours, including public holidays, and occasionally on weekends.
Prior experience in:
- Cherwell Service Desk Management.
- Microsoft Active Directory, DHCP, LAN & WAN.
- File and Print Servers.
- Terminal Servers - Citrix Xenapp.
- Windows-based Server/Desktop Operating Systems, Windows AD, MS Office Products, O365 User Support.
- Mobile Device Support - Apple and Android Devices.
- Network Troubleshooting in a corporate environment.
This role involves working from home two days a week and three days on-site at our offices in Atizapán de Zaragoza, Estado de México, near Galerías Atizapán. The standard working hours are 8:30 AM to 5:30 PM, Monday to Friday, although some flexibility may be required.
Salary and BenefitsYou will receive a competitive salary of $25,000 to $27,000 pesos per month, less taxes, paid monthly. Additionally, you will be eligible for a range of benefits, including:
- Punctuality Bonus.
- Saving Fund.
- Pantry Vouchers.
- Refund internet service.
- Life insurance.
- Major medical insurance.
We strive to create a collaborative and dynamic work environment that fosters growth and professional development. As a member of our team, you can expect:
- Continuous training and opportunities for advancement.
- An annual performance incentive.
- Regular feedback and support from your line manager.
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