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About Salesforce
We're a leading technology company that empowers businesses to succeed in a rapidly changing world. Our mission is to help companies connect with their customers in a whole new way, using the power of AI, data, and customer relationship management (CRM) technology.
Job Category: Customer Success
Job Details
About the Role
We're seeking a highly motivated and self-directed Technical Support Specialist to join our cutting-edge support team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and troubleshooting expertise to our customers using the Salesforce platform.
Key Responsibilities:
- Customer Support: Provide timely and effective support to customers via phone, email, and chat, resolving their technical issues and concerns.
- Troubleshooting: Analyze and resolve complex technical issues using debugging, troubleshooting, and problem-solving skills.
- Case Management: Assume ownership of customer cases and ensure timely resolution, escalating issues to internal teams as needed.
- Knowledge Sharing: Document and share knowledge with the team to improve customer support and reduce resolution times.
- Training and Development: Participate in ongoing training and development activities to stay up-to-date with Salesforce products and technologies.
Requirements:
- Technical Skills: 2+ years of experience in technical support or a related field, with expertise in database concepts, data management, and SQL.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to customers.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Customer Service Skills: Demonstrated skill in customer service, with the ability to provide exceptional customer support and resolve customer issues in a timely manner.
Preferred Qualifications:
- Cloud Experience: Experience working with cloud-based technologies, including Salesforce and other CRM applications.
- Programming Skills: Proficiency in programming languages such as Java, C++, and JavaScript, with experience in web development and API consumption.
- Service Cloud Experience: Experience working with Service Cloud products, including Case Management, Agent Workspace, and Service Process Automation.
What We Offer:
- Comprehensive Benefits Package: A comprehensive benefits package, including well-being reimbursement, generous parental leave, adoption assistance, and fertility benefits.
- Professional Development: Opportunities for professional development and growth, including training and development activities, mentorship, and career advancement opportunities.
- Collaborative Work Environment: A collaborative and dynamic work environment, with opportunities to work with a diverse team of professionals and contribute to the success of the company.
Accommodations:
If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement:
At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives, including equal pay, employee resource groups, and inclusive benefits.
