Data Cloud Technical Support Specialist
hace 6 días
Job Summary: We are seeking a highly skilled Data Cloud Support Engineer to join our Salesforce Premier Support team. As a Data Cloud Support Engineer, you will be the first point of contact for customers experiencing challenges navigating and implementing Data Cloud.
About the Role: In this role, you will develop and maintain technical expertise in Salesforce Data Cloud, demonstrating exceptional analytical, troubleshooting, and problem-solving skills. You will provide feature explanation and best practices, manage customer expectations, and actively maintain and participate in job-related training activities.
Key Responsibilities:
- Develop and Maintain Technical Expertise: Stay up-to-date with the latest Salesforce Data Cloud features and functionality, and maintain a deep understanding of the product.
- Provide Exceptional Customer Support: Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely and professional manner.
- Manage Customer Expectations: Communicate effectively with customers to understand their needs and expectations, and work to meet or exceed those expectations.
- Participate in Training and Development: Actively participate in job-related training activities, and stay current with industry trends and best practices.
- Collaborate with Internal Teams: Work closely with internal teams, including escalation teams, to resolve customer issues and improve overall customer satisfaction.
Requirements:
- Fluent Proficiency in Spanish or Portuguese: Ability to communicate effectively with customers in Spanish or Portuguese.
- Experience with Salesforce and/or CRM Applications: Experience with Salesforce and/or CRM applications, and other cloud-based technologies.
- Big Data Experience: Experience with big data concepts, data management, and SQL.
- Developing Applications with SOAP and REST APIs: Experience with developing applications using SOAP and REST APIs.
- Customer Support Experience: Demonstrated skill in customer support or customer service in a customer-facing role.
- Salesforce Certifications: Must have Salesforce certifications.
What We Offer:
As a Data Cloud Support Engineer at Salesforce, you will have the opportunity to work with a talented team of technical experts, and contribute to the success of our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
-
Senior Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México NTT DATA Services A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to clients, including...
-
Senior Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México NTT DATA Services A tiempo completoAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing expert-level technical support for complex issues, collaborating with stakeholders to resolve problems, and contributing to the development of new tools and...
-
Senior Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México NTT DATA Services A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients.Key ResponsibilitiesTechnical Support: Provide in-depth technical support to resolve complex issues, including...
-
Senior Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México NTT DATA, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at NTT DATA, Inc. in Mexico. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients.Key ResponsibilitiesTechnical Support: Provide in-depth technical support to resolve complex issues, including...
-
Data Cloud Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Salesforce A tiempo completoAbout Salesforce: We're a global leader in customer relationship management, empowering businesses to connect with customers in a whole new way. Our mission is to help companies across every industry blaze new trails and drive business growth.Job Category: Customer SuccessData Cloud Technical Support Engineer: As a member of our Premier Support team, you'll...
-
Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México CloudFlare A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Cloudflare. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve customer inquiries.Key...
-
Cloud Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Support Specialist to join our AWS Support Engineering team. As a Cloud Support Specialist, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud-based technologies to resolve complex issues and improve our services.Key...
-
Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Salesforce A tiempo completoAbout SalesforceWe're a leading technology company that empowers businesses to succeed in a rapidly changing world. Our mission is to help companies connect with their customers in a whole new way, using the power of AI, data, and customer relationship management (CRM) technology.Job Category: Customer SuccessJob DetailsAbout the RoleWe're seeking a highly...
-
Cloud Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Support Specialist to join our AWS Support Engineering team. As a Cloud Support Specialist, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in cloud-based technologies to drive customer success.Key ResponsibilitiesCustomer Support:...
-
Cloud Network Support Specialist
hace 2 días
Ciudad de México, Ciudad de México Wood Mackenzie Ltd A tiempo completoAbout the RoleWood Mackenzie Ltd is seeking a highly skilled Cloud Network Support Specialist to join our team. As a key member of our technical team, you will be responsible for providing operational expertise and supporting the transition of our services to the cloud.Main ResponsibilitiesCloud Network Support: Deploy and manage the Network technology stack...
-
Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Datadog A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key ResponsibilitiesTechnical Support: Engage with customers via multiple channels to identify...
-
Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México BetterCloud A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at BetterCloud. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experiences by providing timely and effective support to our customers.Key ResponsibilitiesField a wide range of questions and concerns from customers...
-
Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Okta A tiempo completoAbout OktaOkta is a leading provider of identity and access management solutions. We empower organizations to securely connect their people, technology, and data, anywhere, on any device or app.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing...
-
Technical Support Specialist
hace 5 días
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoJob SummaryWe are seeking a highly motivated and skilled Technical Support Specialist to join our team at Salesforce, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and ensuring that our customers have a seamless experience with our cloud-based platform.Key ResponsibilitiesCustomer Support: Provide...
-
Data Integration Specialist
hace 6 días
Ciudad de México, Ciudad de México NTT DATA Services A tiempo completoAbout the RoleWe are seeking a highly skilled Data Integration Specialist to join our team at NTT DATA Services. As a key member of our data engineering team, you will be responsible for designing and building scalable data integration solutions using IBM InfoSphere DataStage.Key ResponsibilitiesDesign and Build Data Integration Solutions: Develop and...
-
Cloud Infrastructure Specialist
hace 6 días
Ciudad de México, Ciudad de México Data Science Software Llc A tiempo completoJob Summary: We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Data Science Software LLC. As a key member of our infrastructure team, you will be responsible for designing, implementing, and managing cloud-based infrastructure solutions for our clients.Key Responsibilities:Design and implement cloud-based infrastructure...
-
**Cloud Storage Specialist**
hace 5 días
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Cloud Storage Specialist to join our team at Amazon. As a key member of our Worldwide Specialist Organization (WWSO), you will play a critical role in driving the adoption of Amazon Web Services (AWS) cloud storage solutions for our customers in LATAM.Key ResponsibilitiesDevelop and execute...
-
Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Datadog A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key ResponsibilitiesCustomer Support: Engage with customers via multiple channels (ticketing...
-
Cloud Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Imperva A tiempo completoImperva, a leading cybersecurity company, is seeking a skilled Cloud Support Specialist to join its Global Customer and Product Support Team. This is a key role at Imperva, and as a Cloud Support Specialist, you will be part of the Global Support Team working alongside exceptional professionals in Product Support, Engineering, QA, and Sales Security...
-
Technical Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Altair Engineering A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Altair Engineering. As a key member of our customer success team, you will play a critical role in delivering exceptional support to our clients and driving business success in a complex enterprise application environment.Key ResponsibilitiesProvide...