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Join a Leader in the Industry
Multi-Color Corporation, a global leader in prime label and packaging solutions, is seeking a skilled IT Service Desk Technician to join our team. With over 110 years of commitment to excellence, we offer a unique opportunity to build a rewarding career in a dynamic and innovative environment.
Key Responsibilities:
- Provide technical assistance and support for computer systems, hardware, and software issues
- Respond to queries, run diagnostic programs, and determine solutions to resolve problems
- Utilize service management systems to assign, prioritize, and resolve incident reports and service requests
- Work with users to gather details about system issues and resolve issues when possible, or escalate issues as needed
- Conduct knowledge transfer and training of end-users, including the sharing of best practices
- Implement user creation/termination for business systems
- Ensure all established policies, procedures, and controls are enforced and followed
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Document standard processes
- Maintain daily performance of computer systems
Requirements:
- Experience with Active Directory, Microsoft Windows, Citrix, and Microsoft Office Applications
- Knowledge of ERP system usage and support in a manufacturing environment
- Strong customer service orientation
- Comprehensive technical knowledge of Microsoft Windows-based and Mac-based client systems
- Familiarity with Apple iOS-based mobile devices
- Proficiency with Microsoft Office and other common productivity software
- Exceptional analytical, conceptual, and problem-solving abilities
- Good knowledge of applicable data privacy practices and laws
- Able to prioritize and execute tasks in a high-pressure environment
- Strong written and verbal communication skills
- Experience working in a team-oriented, collaborative environment
Language Ability:
- Fluency in reading, writing, and communicating in English and Spanish
- Ability to clearly articulate technical issues to non-technical users
Physical Demands:
- Travel to and movement within offices and manufacturing facilities
- Residence in Nuevo Leon (face-to-face modality)
Personal Attributes:
- Professional image
- Self-directed with ability to multi-task and manage conflicting priorities
- Analytical skills to identify critical requirements and develop solutions
- Communicative skills to relate to people at all levels of the organization
