Customer Experience Operations Fintech Manager

hace 1 día


Xico, México Didi Global A tiempo completo
About the Role

We are looking for a Customer Experience Operations Fintech Manager to join our team at Didi Global. The successful candidate will be responsible for defining the CX strategy for our Paymens business line, ensuring the achievement of strategic goals and optimizing resource allocation.

The ideal candidate will have a strong background in consulting, operations, customer experience, or a related field, with a minimum of 5 years of relevant work experience. They will be proficient in Excel and Google Suites, and have experience managing multiple stakeholders. The role requires strong analytical and problem-solving skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities
  • Design and implement process/product improvements
  • Deep dive analysis to generate actionable insights to provide a seamless user experience
  • Define the governance with internal/external stakeholders and efficiently coordinate cross-team cooperation
  • Optimize resource allocation to implement strategic initiatives
  • Capable of coordinating projects independently to achieve OKRs
  • Support on the launch of new products and regions
What We Offer
  • A dynamic and multicultural work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work on high-impact projects that make a difference in the lives of our users
About Us

Didi Global is a leading mobility technology platform that offers a wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa. We are committed to creating a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.


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