Customer Service Liaison

hace 5 días


Monterrey, Nuevo León, México Franklin Electric A tiempo completo

Key Responsibilities:



  • Stay up-to-date on current and former product offerings.
  • Understand customs paperwork and related timing.
  • Provide customer feedback on purchase orders and shipment details.
  • Investigate and resolve customer issues.
  • Provide input on other reports.
  • Maintain records related to order processing.

Requirements:



  • Effectively communicate information and respond to questions in person-to-person and small group situations.
  • Understand and respect cultural differences.
  • Maintain high organization skills to control multiple shipments.
  • Solve problems involving several known variables.

About the Role:


This role is responsible for providing exceptional customer service and support to our clients. The ideal candidate will have excellent communication skills, a strong understanding of customs paperwork, and the ability to work in a fast-paced environment.


What We Offer:



  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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