Senior Unified Communications Technologies Specialist

hace 4 días


San Pedro Garza García, Nuevo León, México SAP A tiempo completo
About the Role

We are seeking a highly skilled and experienced Unified Communications Technologies Engineer to join our team at SAP. As a key member of our team, you will play a critical role in delivering high-quality collaboration services to our internal clients.

Key Responsibilities
  • Design and implement unified communication solutions using Microsoft Teams and other collaboration technologies.
  • Manage and maintain a high level of service quality, ensuring seamless communication and collaboration across the organization.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Develop and implement process improvements to enhance the efficiency and effectiveness of our collaboration services.
  • Provide training and support to end-users and agents on the use of collaboration technologies.
Requirements
  • Minimum two years of experience in IT operations and service management.
  • Excellent interpersonal and communication skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Experience with Microsoft Teams and other collaboration technologies, including enterprise telephony operations.
  • Ability to work in a virtual team environment and collaborate with international teams.
Preferred Qualifications
  • Familiarity with enterprise collaboration technology, including Microsoft Teams and O365.
  • Working knowledge of networking technologies and protocols.
About SAP

SAP is a global leader in enterprise software and software-related services. We help organizations run better by providing innovative solutions for business operations, customer experience, and digital transformation. Our culture is built on the values of innovation, customer focus, and teamwork, and we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development.

We are an equal opportunity employer and welcome applications from qualified candidates from diverse backgrounds. If you are interested in joining our team and contributing to our mission to help organizations run better, please submit your application.



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