Technical Support Specialist

hace 4 horas


Cancún, Quintana Roo, México Boldr A tiempo completo

Company Overview

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Boldr is a global B-Corp dedicated to delivering world-class client experiences. We connect diverse people with common values to create impact.

We employ over 1,000 team members across five countries and aim to expand our team to 5,000 by 2027.

About the Role

This position focuses on providing technical support for our product. The successful candidate will work in a fast-paced environment, responding to customer inquiries and resolving technical issues efficiently.

The ideal candidate will be analytical, passionate about client satisfaction, and able to thrive in a dynamic environment.

Responsibilities

  • ">
  • Respond to customer inquiries and alerts in a timely manner">
  • Diagnose and resolve technical issues efficiently">
  • Escalate complex issues to higher-level support">
  • Keep up-to-date with changing technologies and adapt to process changes">
  • Participate in training sessions to enhance technical skills">
  • Collaborate with team members to achieve team objectives">

Requirements

  • ">
  • Curious and authentic mindset">
  • Analytical and critical thinking skills">
  • Passion for client satisfaction">
  • General knowledge of web-based and mobile apps">
  • Experience with SaaS products and software as a service">
  • Ability to handle high volumes of customer interactions">
  • Strong conflict resolution skills">
  • Proactive attitude and ability to work with limited supervision">

Estimate Salary: $65,000 - $85,000 per year



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