Technical Elevator Specialist
hace 20 horas
**Company Overview**
KONE México is a leading provider of elevators, escalators, and automatic building doors. Our mission is to improve the flow of urban life and make cities better places to live. With over 60 years of experience, we have established ourselves as a global leader in the industry.
**Job Summary**
We are seeking a highly skilled Technical Elevator Specialist to join our team in Cancun, Mexico. As a Technical Elevator Specialist, you will be responsible for providing technical support to our maintenance organization, solving complex technical problems, and disseminating technical knowledge throughout the organization.
**Key Responsibilities**
* Provide remote technical support to maintenance technicians in identifying root causes and corrective solutions*
* Provide spare part identification support*
* Support in proximity stock definition for new LIS*
* Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs*
* Work with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections*
* Log all cases to THD tool*
* Assign/direct cases to relevant experts or escalate when necessary*
* Create knowledge base articles*
* Propose sales solutions to improve equipment reliability, comfort, and safety*
* Support sales in assessing maintainability before tendering for maintenance contracts*
**Training and Quality**
* Train local technicians during site visits and/or deliver scheduled training sessions*
* Create quality reports in THD tool after remote support and/or site visits*
* Identify root causes and forward corrective actions according to KONE process requirements*
* Review COR and identify units for Clinica visits*
**Safety**
* Operate within KONE safety requirements*
* Ensure each site follows global safety processes and guidelines*
* Follow customer, partner, and KONE safety procedures and rules*
**Requirements**
* Bachelor's Degree in Mechanical, Electrical, Electronic, or Electro-Mechanic Engineering*
* At least 5 years of experience in a similar role in an elevator company*
**What We Offer**
We offer a competitive salary of **$60,000 - $80,000 per year**, plus benefits such as health insurance, retirement plan, and paid time off. Our company culture values teamwork, flexibility, and respect. We strive to create an innovative and collaborative work environment where employees feel valued and empowered.
**Location**
Cancun, Mexico
**Language**
English (fluency required)
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