Sales Support Manager

hace 5 días

Monterrey, Nuevo León, México Caterpillar A tiempo completo

**Career Area**: Marketing and Sales Operations

**Your Work Shapes the World**

Caterpillar is a global leader in the manufacturing of heavy machinery and equipment. As a Sales Support Manager, you will play a critical role in shaping the company's marketing and sales strategies. With a legacy of quality and innovation spanning over 95 years, Caterpillar has a presence in over 150 locations worldwide.

**Job Duties**:

• Owns all aspects of Marketing/Sales Support processes, including quoting, variance expenditures, and machine sales and rentals for all areas.

• Responsible for documenting and distributing all policies and procedures related to marketing and sales support.

• Monitors performance results of respective marketing initiatives in accordance with the strategic plan.

• Provides leadership and training to the Sales Support staff, developing and conducting Performance Management Process (PMP) reviews in a timely manner.

• Develops, administers, and manages training plans to maximize development, performance, and potential of staff.

• Plans, organizes, and prioritizes daily job tasks to maintain high-quality service to internal and external customers.

• Proactively assists in developing and improving dealer and customer relationships, including VIP Customer Program.

• Monitors the effectiveness of merchandising programs, providing reporting as needed by Senior Management, respective MBD's, and dealers.

• Provides financial merchandising expertise to various market segments of Caterpillar dealers and internal staff.

• May facilitate the development of Cat Financial Commercial Account and dealer financial merchandising promotions and training.

• Ensures all promotional programs are priced in accordance with marketing strategy and return guidelines.

• Develops and controls expense budget for assigned staff.

• Communicates with FPD Field Sales team to discuss transactions, service levels, and dealer relationships and communicates with Caterpillar dealers on the same as needed.

• Participates in the accomplishment of continuous improvement objectives for the department, measured through maintenance of necessary measurements and analysis of associated data.

• Participates in the identification of problem areas and development of resolutions to address them.

• Understands the Equal Opportunity and Harassment policies of the company, applies them in all aspects of management, and maintains an environment consistent with these policies.

**Job Requirements**:

• Demonstrated ability to establish and maintain dealer and customer relations.

• Working knowledge of finance/leasing products, policies, and procedures.

• Demonstrated ability to define financing and leasing markets and make recommendations to management regarding new programs and approaches for penetrating these markets.

• Working knowledge of the Caterpillar dealer organization.

• Demonstrated knowledge of commercial laws and restrictions governing operations of assigned area, including Uniform Commercial Code.

• Demonstrated knowledge of financial products, pricing instruments, software, systems, and Caterpillar Inc. merchandising programs of assigned area.

• Working knowledge of marketing, credit, and customer service concepts and techniques.

• Demonstrated ability to prepare marketing-related reports.

• Demonstrated knowledge of machine prices in current CFSC inventory for purposes of remarketing.

• Demonstrated knowledge of rental terms for current CFSC inventory.

• Demonstrated knowledge of potential inventory in current lease portfolio.

• Demonstrated knowledge of Remarketing Sales Reps processes for machine quoting and/or dealer enquiries.

• Demonstrated knowledge of market competitive information to support machine pricing.

• Demonstrated knowledge of machine sourcing information.

• May assist Remarketing Sales Team with Pipeline Management.

**Education / Experience**:

• Finished University Degree in a related area.

• Fluent English.

• Previous exempt experience must be progressively increasing in responsibility and accountability, demonstrating an ability to gain in knowledge, skills, and responsibility such that a level of full competency can be reached.

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