Customer Success Manager

hace 5 días

Ciudad de México, Ciudad de México Salesforce A tiempo completo

About Salesforce:

We're a leading technology company, dedicated to empowering businesses to succeed in a rapidly changing world. Our mission is to help companies of all sizes and industries leverage the power of technology to drive growth, innovation, and customer satisfaction.

Job Category: Customer Success

Role Description:

We're seeking a highly motivated and customer-focused Client Success Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for partnering with our largest and most strategic customers to drive business growth, improve technical and operational health, and maximize the value of our solutions.

Your Impact:

  • Serve as the primary point of contact for a small portfolio of high-profile customers, responsible for orchestrating all aspects of our relationship, including delivery, experience, and renewal.
  • Cultivate and maintain strong relationships with customer stakeholders, including IT and business executive leadership, sponsors, and decision-makers.
  • Help customers achieve their business goals and outcomes by:
    • Coordinating the completion of our comprehensive suite of services to meet customer needs.
    • Providing timely, proactive guidance on our solutions and features, tailored to the customer's areas of interest.
    • Acting as a trusted advisor to customers on the adoption of new features and release schedules.
  • Communicate the value of our solutions and services, ensuring all stakeholders understand the benefits and ROI.
  • Act as an advocate for customers during the resolution of high-severity issues.
  • Proactive Support & Enhancement: Conduct regular reviews, identify trends, and provide tailored recommendations for growth and improvement.
  • Internal Relationship Building: Foster strong relationships with cross-functional teams, including Sales, Engineering, and Product Management.
  • The ideal candidate will be available to work occasional after-hours or weekend shifts to support customer needs.
  • Anticipate and adapt to changing customer needs and business requirements.

Minimum Skills:

  • 5+ years of relevant industry experience in Technical Customer Success, SaaS platform use, or project leadership.
  • Exceptional communication and presentation skills.
  • Ability to explain complex technical concepts in business-friendly terms.
  • Knowledge of software development process and design methodologies.
  • Experience leading cross-functional teams.

Preferred Requirements:

  • +2 years of experience in the Salesforce ecosystem.
  • Salesforce product certifications are a plus.
  • Knowledge of Salesforce products and features.
  • Degree or equivalent experience required.

This role will require working from our local office 3 to 4 days a week.

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