Customer Experience Champion
hace 2 semanas
Join Nextiva and redefine the future of customer experiences.
We're changing the game with a conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed, and built on an unwavering belief that connection fuels business and life; connection to our customers with our signature Amazing Service, our products and services, and most importantly, each other.
Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
As a Customer Experience Champion at Nextiva, you will be responsible for delivering exceptional service to our customers.
You will:
- Act as the first point of contact for end-users, ensuring prompt and courteous service delivery.
- Conduct basic troubleshooting and triaging of technical issues, ensuring prompt resolution or escalation to the next level of support.
- Ensure end-users have a positive experience by identifying and addressing potential issues before they become problems, and by providing clear and concise instructions and guidance.
- Assist with the deployment and maintenance of end-user hardware and software, including workstations, laptops, mobile devices, and peripherals.
- Maintain accurate and detailed documentation of support requests, resolutions, and user information.
- Collaborate with other technicians on the IT Solutions Team to escalate and resolve complex technical issues, and to identify and implement process improvements.
You will also develop and enhance your technical knowledge and skills, staying up-to-date with industry trends and best practices.
The estimated salary for this role is $45,000 - $65,000 per year, depending on location and experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including major health insurance for you and your family, vision and dental coverage, life insurance, a 30-day Christmas bonus, 50% vacation premium, and 12 days of paid vacation time.
We are an equal opportunities employer and welcome applications from diverse candidates.
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