Business Development Manager

hace 4 semanas

Guadalajara, Jalisco, México Juniper Data Center A tiempo completo
About the Role

Juniper Data Center is seeking a talented individual to join our team as an Account Manager.

This role involves developing professional relationships with our clients, guiding them through increasing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers.

The ideal candidate should be able to communicate at a high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads, and results for our customers.

Key Responsibilities

  • Understand all facets of Juniper Data Center's suite of website and marketing products and services.
  • Perform monthly reporting calls with clients.
  • Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
  • Audit and monitor the website and marketing services to ensure overall quality standards, success, and provide proactive solutions to increase website traffic and leads.
  • Promote and support additional marketing and website services as well as provide product training and consult on best practices.
  • Work with the site production team to facilitate a seamless client onboarding process, ensuring a smooth 'go live' and introduction to their website.
  • Handle incoming customer comments, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Identify retention risk and work proactively to eliminate that risk.
  • Update job knowledge by participating in educational opportunities.

Requirements

  • 2+ years of customer service experience.
  • 1+ year of digital marketing experience preferred.
  • Experience working with a CRM preferred.
  • Excellent time management and organizational skills.
  • Strong communication and interpersonal skills.
  • Adaptable, energetic, team-player attitude.
  • Ability to type 45 wpm.
  • Ability to multitask efficiently.
  • Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps.
  • Strong technical aptitude and ability to learn quickly.

About Juniper Data Center

Juniper Data Center is a company passionate about driving customer results for our dealers. We are seeking a talented individual to join our team as an Account Manager. The ideal candidate will have excellent communication and interpersonal skills, be adaptable, energetic, and have a team-player attitude. If you are passionate about driving customer results and have the required skills and experience, please apply for this role.

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