Client Experience Liaison
hace 1 semana
**Job Purpose:**
At Ace Intake Success, we are seeking a highly skilled and customer-focused individual to handle all incoming calls, providing a seamless first contact experience and services aligned to our company's mission, values, and goals.
**Key Responsibilities:**
**Call Management:** Identify the type of call and provide the caller with the required information and routing to the right recipient according to established processes and guidelines, exceeding expectations to ensure caller satisfaction.
**Call Documentation:** Input all data required for each type of call on our system and, if necessary, on other internal tools aligned with processes and guidelines.
**Economic Considerations:**
Our compensation package includes a competitive salary of $15,000.00 Mexican Pesos per month, with the opportunity to earn up to $20,000.00 Mexican Pesos per Quarter through performance-based incentives.
**Benefits:**
We offer a comprehensive benefits package, including all benefits required by Mexican law, as well as grocery vouchers of $1,000.00 pesos per month.
**Work Environment:**
We are a full-time position with a standard 8-hour shift schedule. We offer flexible work arrangements and opportunities for professional growth and development.
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