Customer Service Liaison

hace 2 días


Saltillo, Coahuila de Zaragoza, México Emp Lider - Distribución A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Emp Lider - Distribución. As a key member of our customer-facing team, you will be responsible for managing customer discrete and program orders, ensuring timely delivery performance, and providing solutions to achieve a 100% on-time rate.

Key Responsibilities
  • Manage additions, changes, and deletions to customer programs
  • Continuously identify opportunities to improve customer programs
  • Support customers and outside sales with quotes as requested
  • Follow-up on customer inquiries, open quotes, and unresolved requests to ensure resolution
  • Collaborate with the team to identify, research, and resolve customer issues
Requirements
  • Bachelor's degree (preferred)
  • 3 years of customer service experience (preferred)
  • 2 years of experience in fasteners/MRO (preferred)
  • 2 years of experience with SAP (preferred)
  • English language proficiency (preferred)
What We Offer
  • Full-time, permanent position
  • $25, $31,000.00 per month salary


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