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Cloud Support Engineer II

hace 2 meses


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo
About the Role

As a Cloud Support Engineer II, you will play a critical role in providing exceptional support to our customers, leveraging your technical expertise and passion for cloud computing. This is an exciting opportunity to join Amazon Web Services Mexico S. De R.L. De C.V. - C68 and contribute to the success of our customers.

Key Responsibilities
  • Drive Process Improvements: Identify opportunities to enhance support-related processes and customer experience, and develop innovative solutions to address complex customer problems.
  • Collaborate with Internal Teams: Provide feedback to internal AWS teams on how to improve our services, and work closely with cross-functional teams to resolve critical customer issues.
  • Stay Ahead of the Curve: Continuously learn and develop new technical skills and professional competencies, and apply this knowledge to drive business growth and customer satisfaction.
  • Lead by Example: Act as an interviewer in hiring processes, and coach/mentor new team members to ensure a smooth onboarding experience.
About the Team

Our team is passionate about delivering exceptional customer support and driving business growth. We value diversity, inclusion, and collaboration, and are committed to creating a workplace that is both challenging and rewarding.

What We Offer
  • Flexible Work Arrangements: Enjoy a flexible work schedule that allows you to balance your work and personal life.
  • Professional Growth Opportunities: Develop new skills and competencies through ongoing training and development programs.
  • Collaborative Work Environment: Join a team of talented professionals who are passionate about delivering exceptional customer support.