Global Customer Service Specialist

hace 5 días


Hermosillo, Sonora, México Leoni Ag A tiempo completo
Job Overview

Leoni Ag is a leading provider of products, solutions, and services for energy and data management in the automotive and other industries. As a global company with around 93,000 employees in 32 countries, we generated consolidated sales of 5.1 billion euros in 2023.

Customer Service Representative Role

We are looking for an experienced Customer Service Representative to join our team in Hermosillo, Mexico. The successful candidate will play a crucial role in ensuring excellent customer service and support.

About the Job

The key responsibilities of this position include:

  • Daily review of customer purchase orders
  • Negotiation of shipping dates with clients
  • Negotiation of additional costs with clients
  • Daily review of follow-ups and reconciliation of late delivery orders
  • Maintenance of client relationships
Requirements

To be successful in this role, you will need:

  • Industrial Engineering or International trade degree
  • Minimum 2 years of experience in a similar position
  • Knowledge of the automotive industry (a plus)
  • English proficiency as a second language (C1)
  • ERP, MRP, Inventory control, Value Chain, logistics, and 5 Why's knowledge
  • Assertive communication skills, proactive approach, decision-making skills, and a service attitude
Salary and Benefits

The estimated salary for this role is $**45,000 - $60,000 per year**, depending on experience. We offer a competitive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.



  • Hermosillo, Sonora, México Intugo A tiempo completo

    **Job Description: Call Center Recovery Specialist****Main Functions**:As a Call Center Recovery Specialist, you will be responsible for proactively contacting customers with overdue accounts to recover outstanding balances. Your primary focus will be on facilitating payment by phone while ensuring accuracy in consumers' contact information.**Key...


  • Hermosillo, Sonora, México Leoni A tiempo completo

    We are seeking a highly skilled Customer Service Specialist to join our team at Leoni. This role involves managing day-to-day customer service operations for selected customers, ensuring seamless coordination between Advanced Delivery Center (ADC), customers, LEONI production facilities & third-party logistics.Key Responsibilities:• Manage customer orders...


  • Hermosillo, Sonora, México Grupo Sonda A tiempo completo

    We are looking for a skilled Customer Support Specialist to provide first-level technical assistance to users in SONDA México.Key responsibilities include:• Providing technical support and assistance to users• Delivering and recording necessary information to meet internal requirements• Resolving user incidents and managing necessary actions to...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    At Intugo, we're dedicated to delivering exceptional customer experiences. Our team is passionate about connecting brands with their customers and providing innovative solutions.We're seeking a highly motivated Customer Support Specialist to join our dynamic team. In this role, you'll play a critical part in resolving customer inquiries, complaints, and...


  • Hermosillo, Sonora, México LEONI A tiempo completo

    Customer Service Role OverviewLEONI is seeking an experienced Customer Service Representative to join our team. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to our selected customers.Key Responsibilities:Manage day-to-day customer service for selected customersCoordinate day-to-day...


  • Hermosillo, Sonora, México Listentrust A tiempo completo

    Job Title: Customer Care SpecialistAbout the Role: We are seeking a highly skilled Customer Care Specialist to join our team at ListenTrust.Key Responsibilities:Serve as a high-touch point of contact for customers, ensuring 100% compliance on answer rate and quality guidelines.Handle incoming calls, SMS, in-app chat, and Facebook messaging to assist...


  • Hermosillo, Sonora, México LEONI A tiempo completo

    A global manufacturing company, LEONI, is seeking an experienced Customer Service Representative to join their team in Mexico. The ideal candidate will be responsible for providing exceptional customer service to selected customers, including day-to-day operations between ADC, customers, LEONI production facilities, and third-party logistics.Key...


  • Hermosillo, Sonora, México Sellershub A tiempo completo

    OverviewSellershub is seeking a skilled Retention Specialist to join our team. As a key member of our customer service department, you will play a crucial role in ensuring customer satisfaction and driving sales growth.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, converting cancellations into saves, and...


  • Hermosillo, Sonora, México Mass Markets A tiempo completo

    Job Title: Customer Service RepresentativeAt Mass Markets, we are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any issues they may have in a timely and professional...


  • Hermosillo, Sonora, México LEONI A tiempo completo

    Job Description:Customer Service Representative:We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage day-to-day customer service operationsCoordinate with internal...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    About IntugoWe are an international company committed to delivering exceptional customer experiences. Our mission is to connect brands with their customers and provide solutions through world-class customer experience management (CXM) and business process outsourcing (BPO).Our services include Customer Support, which offers inbound, outbound, and omnichannel...


  • Hermosillo, Sonora, México Sears A tiempo completo

    Our company is seeking a skilled Customer Service Representative to provide exceptional support to our clients. Key responsibilities include responding to customer inquiries, resolving issues, and offering solutions. If you have a passion for delivering top-notch customer service, we want to hear from you!


  • Hermosillo, Sonora, México Intugo A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Intugo. As a Customer Service Ambassador, you will be responsible for handling inbound and outbound calls, addressing customer concerns and inquiries, and providing excellent customer service.Key ResponsibilitiesHandle inbound and outbound calls in a professional...


  • Hermosillo, Sonora, México Mci Full Applicant A tiempo completo

    **Job Title:** Customer Service Associate**Job Summary:** We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at MCI Full Applicant. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound and outbound calls, emails, and chats.**Key...

  • Customer Service Agent

    hace 4 semanas


    Hermosillo, Sonora, México Intugo A tiempo completo

    Job Title: Customer Service AgentJob Summary:Intugo is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, addressing their needs, and resolving issues in a professional and timely manner.Responsibilities:Engage with customers to...


  • Hermosillo, Sonora, México MCI, LC A tiempo completo

    Job Title: Call Center RepresentativeJob Summary:MCI is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.Key...


  • Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

    Customer Service Representative Job Description**Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at Intugo Call Center Hermosillo. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, identifying their needs, and recommending appropriate products...


  • Hermosillo, Sonora, México Customer Service Is A tiempo completo

    **Vacante en Customer Service IS:****Asesor de Clientes Bilingüe Home Office****Resumen del Puesto:**Como Asesor de Clientes Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una experiencia excepcional.**Responsabilidades Principales:**• Comunicarte fluidamente en inglés y...


  • Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

    We are seeking a highly skilled Bilingual Customer Service Agent to join our team at Intugo Call Center Hermosillo.Key Responsibilities:Provide exceptional customer service to clients in English.Utilize excellent communication skills to resolve customer inquiries.Work in a fast-paced environment with full-time availability.What We Offer:Competitive salary of...


  • Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

    We are seeking a highly skilled Bilingual Customer Service Agent to join our team at Intugo Call Center Hermosillo.Key Responsibilities:- Provide exceptional customer service to clients in a bilingual environment- Utilize excellent communication skills to resolve customer inquiries and concerns- Work collaboratively with colleagues to achieve team goals and...