Global Customer Service Specialist
hace 5 días
Leoni Ag is a leading provider of products, solutions, and services for energy and data management in the automotive and other industries. As a global company with around 93,000 employees in 32 countries, we generated consolidated sales of 5.1 billion euros in 2023.
Customer Service Representative RoleWe are looking for an experienced Customer Service Representative to join our team in Hermosillo, Mexico. The successful candidate will play a crucial role in ensuring excellent customer service and support.
About the JobThe key responsibilities of this position include:
- Daily review of customer purchase orders
- Negotiation of shipping dates with clients
- Negotiation of additional costs with clients
- Daily review of follow-ups and reconciliation of late delivery orders
- Maintenance of client relationships
To be successful in this role, you will need:
- Industrial Engineering or International trade degree
- Minimum 2 years of experience in a similar position
- Knowledge of the automotive industry (a plus)
- English proficiency as a second language (C1)
- ERP, MRP, Inventory control, Value Chain, logistics, and 5 Why's knowledge
- Assertive communication skills, proactive approach, decision-making skills, and a service attitude
The estimated salary for this role is $**45,000 - $60,000 per year**, depending on experience. We offer a competitive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.
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