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Customer Support Representative

hace 2 meses

Guadalajara, Jalisco, México Helpware A tiempo completo

About Us

At Helpware, we're committed to putting people first. We believe that by prioritizing our employees' satisfaction, we can deliver exceptional service to our clients. Our approach to outsourcing is centered around people, and we're dedicated to creating a better way of doing business.

Job Summary

We're seeking a skilled Customer Support Agent to join our team. As a key member of our support team, you'll be responsible for providing top-notch service to our clients, ensuring their needs are met and their concerns are addressed in a timely and professional manner.

Key Responsibilities

  • Provide technical support to clients via phone, email, or chat
  • Resolve customer complaints and issues in a fair and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer interactions and issues
  • Stay up-to-date with product knowledge and technical skills

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong technical skills and knowledge of software applications
  • Experience in a customer-facing role, preferably in a technical support environment
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • A chance to work with a talented and dedicated team