Customer Success Associate

hace 2 semanas

Xico, México Thomson Reuters A tiempo completo

About the Role:

In this opportunity as an Associate Customer Success Executive, you will be responsible for driving renewal and upsell sales motions for existing accounts. You will identify the best virtual channel for engagement with customers, validate customer needs, shape product plans, and drive sales to close.

Key Responsibilities:

  • Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
  • Identifies the best virtual channel for engagement with customers.
  • Validates customer needs, shapes product plans, and drives sales to close.
  • Supports in developing and executing territory growth strategies.
  • Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
  • Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
  • Focusing on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
  • Uses an automated and insight-driven Salesforce workflow to progress deals.
  • Nurtures opportunities and moves more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell).

About You:

You're a fit for the role if your background includes:

  • Bachelor's degree.
  • Experience selling software.
  • 1 - 3 years of experience doing similar activities.
  • Excellent verbal and written communication (Spanish & English).
  • Strong interpersonal skills (personable and professional).
  • Ability to conduct self in a professional manner.
  • Agile learners - Ability to learn something new.
  • Commitment to a schedule that coincides with the customer's workday.
  • Intermediate computer skills and ability to navigate software programs such as Microsoft.
  • Experience in CRM preferred.
  • Motivated competitive with a positive attitude.
  • Demonstrate the ability to rapidly learn new knowledge and acquire new skills.
  • Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.
  • Display determination, persistence, and patience and be resilient in the face of adversity.

What's in it for You:

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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