Customer Success Associate
hace 4 semanas
About the Role:
In this opportunity as an Associate Customer Success Executive, you will be responsible for driving renewal and upsell sales motions for existing accounts. You will identify the best virtual channel for engagement with customers, validate customer needs, shape product plans, and drive sales to close.
Key Responsibilities:
- Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
- Identifies the best virtual channel for engagement with customers.
- Validates customer needs, shapes product plans, and drives sales to close.
- Supports in developing and executing territory growth strategies.
- Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
- Focusing on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
- Uses an automated and insight-driven Salesforce workflow to progress deals.
- Nurtures opportunities and moves more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell).
About You:
You're a fit for the role if your background includes:
- Bachelor's degree.
- Experience selling software.
- 1 - 3 years of experience doing similar activities.
- Excellent verbal and written communication (Spanish & English).
- Strong interpersonal skills (personable and professional).
- Ability to conduct self in a professional manner.
- Agile learners - Ability to learn something new.
- Commitment to a schedule that coincides with the customer's workday.
- Intermediate computer skills and ability to navigate software programs such as Microsoft.
- Experience in CRM preferred.
- Motivated competitive with a positive attitude.
- Demonstrate the ability to rapidly learn new knowledge and acquire new skills.
- Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.
- Display determination, persistence, and patience and be resilient in the face of adversity.
What's in it for You:
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
-
Technical Customer Success Associate
hace 3 semanas
Xico, México Circles A tiempo completo• **Job Title:** Technical Customer Success Associate• **Company:** Circles• **Job Description:**• At Circles, we are seeking a Technical Customer Success Associate to join our team. As a Technical Customer Success Associate, you will play a crucial role in ensuring customer satisfaction and success through technical support, problem-solving, and...
-
Customer Success Associate
hace 4 semanas
Xico, México Gigamon A tiempo completoAbout the RoleGigamon's Customer Success Team is responsible for delivering exceptional customer experiences. As a Customer Success Associate, you will play a key role in ensuring our customers achieve their objectives.You will work closely with our customers to understand their needs and provide tailored support to help them maximize their Gigamon...
-
Customer Success Associate
hace 4 semanas
Xico, México Qualtrics A tiempo completoAt Qualtrics, we're dedicated to delivering exceptional frontline experiences, building high-performing teams, and designing products people love. As a key member of our Customer Operations organization, you'll play a pivotal role in helping our customers achieve extraordinary business results.The Customer Success Associate role is a critical component of...
-
Customer Success Associate
hace 3 semanas
Xico, México 6Sense A tiempo completoOur MissionAt 6sense, we're revolutionizing the way B2B organizations create revenue by predicting customer buying behavior and recommending the best course of action. Our Revenue AI platform is the only sales and marketing platform that unlocks the ability to create, manage, and convert high-quality pipeline to revenue.Our PeopleWe're a team of passionate...
-
Customer Success Associate
hace 3 semanas
Xico, México Thomson Reuters A tiempo completoAbout the Role:In this opportunity as an Associate Customer Success Executive, you will lead the charge in driving renewal and upsell sales motions for existing accounts. You will identify the best virtual channel for engagement with customers, validate customer needs, and shape product plans to drive sales to close. Additionally, you will support in...
-
Customer Success Manager
hace 1 mes
Xico, México Salesforce, Inc. A tiempo completoJob Title: Customer Success ManagerAt Salesforce, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for partnering with our largest and highest-profile customers to ensure their success on the Salesforce platform.Key Responsibilities:Partner with...
-
Customer Success Professional
hace 4 semanas
Xico, México Nielsen A tiempo completoAt Nielsen, we believe in empowering our associates to drive their own career growth. As a Customer Success Specialist, you will play a critical role in delivering value to our clients through expert data analysis and strategic recommendations.This position requires a strong understanding of Nielsen's products and data, as well as excellent communication and...
-
Customer Success Specialist
hace 3 semanas
Xico, México Thomson Reuters A tiempo completoAbout the RoleIn this exciting opportunity as an Associate Customer Success Executive, you will play a key role in driving renewal and upsell sales motions for existing accounts, identifying the best virtual channel for engagement with customers, and validating customer needs to shape product plans and drive sales to close.Main Responsibilities:Close...
-
Customer Success Representative
hace 3 semanas
Xico, México Td Synnex A tiempo completo**About the Role**:We are seeking a highly motivated Customer Success Representative to join our team at TD SYNNEX Mexico. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences and driving business growth.**Key Responsibilities:**- Demonstrate entry-level working knowledge of product, pricing,...
-
Customer Success Manager
hace 4 semanas
Xico, México Salesforce A tiempo completoJob CategoryCustomer SuccessJob Details**About Salesforce**We're the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth,...
-
Customer Success Professional
hace 1 día
Xico, México Salesforce, Inc. A tiempo completoUnlock Customer Success with SalesforceAs a Customer Success Manager at Salesforce, you will play a vital role in driving customer success and revenue growth. This is an exceptional opportunity to leverage your technical expertise and business acumen to deliver unparalleled value to our customers.About the RoleThis position requires an experienced...
-
Customer Success Manager
hace 4 semanas
Xico, México Zendesk A tiempo completoAt Zendesk, we're committed to empowering our customers to achieve their objectives through exceptional customer experiences. As a Customer Success Manager - Scaled Success Expert, you'll play a critical role in ensuring our customers realize value from our solutions.Key responsibilities include managing large portfolios of customers, leveraging data to...
-
Customer Support Associate Americas
hace 3 semanas
Xico, México Atlas Technology Solutions A tiempo completoWe're seeking a skilled Customer Support Associate to join our team at Atlas Technology Solutions. As a key member of our support team, you'll be the first point of contact for our clients worldwide, providing top-notch assistance and support to ensure their success.This is an exciting opportunity for a customer-focused individual who is passionate about...
-
Customer Success Advocate
hace 4 semanas
Xico, México Awesomely A tiempo completoCustomer Success HeroWe are seeking a highly skilled and dedicated Customer Success Hero to join our team at Awesomely. As a Customer Success Hero, you will be responsible for providing exceptional support to our customers and members, ensuring their success and satisfaction with our products.Key Responsibilities:Provide timely and effective support to...
-
Customer Experience Advocate
hace 6 días
Xico, México Gigamon A tiempo completoAbout the RoleGigamon's mission is to deliver exceptional customer experiences, and we're seeking a skilled Customer Success Associate to join our team.
-
Customer Success Professional
hace 3 semanas
Xico, México Thomson Reuters A tiempo completoAbout the Role:This opportunity as an Associate Customer Success Executive will involve closing renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group. The ideal candidate will be able to identify the best virtual channel for engagement with customers, validate customer needs, shape product...
-
Customer Success Manager
hace 1 mes
Xico, México Insider. A tiempo completoAbout UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've achieved unicorn status and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor...
-
Customer Success Manager
hace 4 semanas
Xico, México Mindbody A tiempo completoWe're revolutionizing the fitness & wellness industry, and we're looking for talented professionals to help us achieve our mission. Mindbody + ClassPass bring together the best of both worlds: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...
-
Customer Success Specialist
hace 1 semana
Xico, México Fairplay A tiempo completoAbout FairplayFairplay is a pioneering fintech company that empowers entrepreneurs to drive growth with innovative, flexible financing solutions. Our mission is to bridge the gap between financial and technological products, providing SMEs in Latin America with access to capital and business intelligence.Job SummaryWe are seeking a highly motivated CUSTOMER...
-
Customer Success Team Leader
hace 3 semanas
Xico, México Siteminder A tiempo completoAt SiteMinder, we value the individual contributions of our employees as the key to our success. Our diverse and inclusive culture empowers our employees to bring their unique perspectives and experiences to work, fostering a collaborative environment that drives innovation and growth.We're a team of passionate individuals who love technology and understand...