Customer Success Specialist

hace 3 semanas


Xico, México Thomson Reuters A tiempo completo
About the Role

In this exciting opportunity as an Associate Customer Success Executive, you will play a key role in driving renewal and upsell sales motions for existing accounts, identifying the best virtual channel for engagement with customers, and validating customer needs to shape product plans and drive sales to close.

Main Responsibilities:

  • Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
  • Identify the best virtual channel for engagement with customers
  • Validate customer needs, shape product plans, and drive sales to close
  • Support in developing and executing territory growth strategies
  • Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close
  • Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory
  • Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window
  • Use an automated and insight-driven Salesforce workflow to progress deals
  • Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)

About You

We are looking for a highly motivated and experienced professional who has:

  • Prefer a bachelor's degree in accounting or taxation or equivalent experience in lieu of degree
  • 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation and opportunity management
  • Proven experience managing to a monthly quota (including renewals, upsells, and price uplifts)
  • Financial/commercial acumen
  • Advanced verbal and written English communication
  • Strong interpersonal skills (personable and professional) and relationship-oriented
  • Commitment to a schedule that coincides with the customers workday
  • Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
  • Experience in CRM preferred
  • Ability to rapidly learn new knowledge and acquire new skills
  • Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)
  • Determination, persistence, resiliency, and patience in the face of adversity

What's in it for You

As a valued member of our team, you will enjoy a comprehensive benefits package, flexible work arrangements, and opportunities for growth and development in a dynamic and inclusive work environment.

Location: CDMX

Why Thomson Reuters

We are a leading provider of innovative solutions and services for professionals and institutions around the world. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a great place to work.

Learn more about our company culture and how you can contribute to our mission to help professionals and institutions succeed.



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