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hace 2 meses
About the Role:
MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled Senior Support Specialist to join our team in Mexico City. As a key member of our technical team, you will be responsible for providing exceptional support to our customers and stakeholders.
Key Responsibilities:
- Provide technical ownership of the MMC Legal eBilling application, including integrations with other MMC applications.
- Manage day-to-day vendor and system management, including upgrades, troubleshooting, and security.
- Develop and deliver training materials, and maintain business requirements repository.
- Ensure product documentation is up-to-date and accurate.
- Identify opportunities to improve customer satisfaction and deepen stakeholder relationships.
- Assist in unit testing and performance testing for future modernization of legal & compliance applications.
Requirements:
- Ability to communicate clearly and effectively with technical and non-technical audiences.
- Bachelor's degree in a related field, or equivalent combination of education and experience.
- 3+ years' experience as a full-time support analyst in a technical team.
- Knowledge and experience with technology used in corporate legal department operations.
- Excellent troubleshooting, research, and information gathering skills.
- Self-sufficient and results-oriented.
What We Offer:
- A company with a strong brand and strong results.
- Culture of internal mobility, collaboration, and valued partnership from the business.
- Employee Resource Groups for access to leaders, volunteer opportunities, and industry interactions.
- Competitive benefits package, including vacation, floating holidays, and national holidays.
