Customer Solutions Advocate

hace 1 semana


Juárez, Chihuahua, México Tecma A tiempo completo

At Tecma, we are seeking a highly skilled Customer Solutions Representative to join our team. This full-time position offers a competitive salary and excellent benefits package.

Job Overview

The successful candidate will be responsible for assisting customers with general inquiries and ordering information, following up on customer inquiries, interpreting customer account notes, and correcting billing errors within 24 hours. They will also work closely with Quality Control, Procurement, Customer Care, and Sales team members to maintain high levels of customer satisfaction.

Key Responsibilities:

  • Assist customers with general inquiries and ordering information
  • Follow up on customer inquiries
  • Interpret customer account notes
  • Correct billing errors
  • Work with Quality Control, Procurement, Customer Care, and Sales team members
  • Maintain monthly Service Level Agreement

Requirements:

To be considered for this role, candidates should possess the following qualifications:

  • 3 years of customer service experience
  • Fluent in English (C1 - C2 level)
  • Bachelor's degree in Supply Chain, Transportation, or Distribution
  • US Travel Visa (desired)

Salary and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include meal vouchers, attendance bonus, and punctuality bonus.

About Tecma:

Tecma is a leading company in the industry, dedicated to providing exceptional customer service and solutions. Our team is passionate about delivering high-quality results and maintaining long-term relationships with our clients.



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