Technical Support Specialist

hace 2 semanas


Ecatepec de Morelos, México Ncr Atleos A tiempo completo

NCR Atleos is a leader in the industry with 38,000 employees globally. We transform businesses through technology platforms for self-directed banking, stores and restaurants.

Job Summary:

  • Provide technical support to customers in an assigned territory/region.
  • Perform maintenance, installation and repairs on equipment to ensure customer operations and satisfaction levels.
  • Manage customer incidents and develop working relationships.

Key Responsibilities:

  • Analyze and correct technical problems on equipment within assigned customer accounts.
  • Perform periodic preventive maintenance routines on products and installs modifications to equipment.
  • Respond to customer calls, including problem identification, escalation and resolution of operating system software problems.

Requirements:

  • High School Diploma or equivalent
  • 1-3 years of related experience
  • A+ Certification
  • Personal computer skills, tools, and basic electronic skills
  • Specific hardware and operating system knowledge on assigned products

Estimated Salary: $60,000 - $80,000 per year



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