Sales Operations Coordinator

hace 2 días


Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

Role Overview

Arrow Electronics, Inc. is a leading global provider of products, services, and solutions for electronic design, manufacturing, and supply chain management.

We are currently seeking a Sales Operations Coordinator to join our team in Guadalajara, Mexico.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.

As a Sales Operations Coordinator, you will perform various sales support functions to provide exceptional customer satisfaction while maintaining operational efficiency.

You will serve as a liaison between internal resources, vendors, and customers, demonstrating a proactive approach and sense of urgency on their behalf.

Main Responsibilities

  1. Process routine and smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and any other unique customer requirements.

  2. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues.

  3. Review backlog reports throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations, and vendor availability.

  4. Meet customer service agreements established in SOW; respond quickly and professionally to customer requests for information relative to orders and RMA's.

  5. Maintain control of open backlog of orders, service requests, and RMA's from entry through billing.

Requirements and Qualifications

  • Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.

  • Has developed knowledge and skills through formal training or considerable work experience.

  • Entry-level often for those with work experience in the skill area.

Benefits

  • Competitive financial compensation including various compensation plans.

  • 30 days of Christmas bonus.

  • 40% vacation premium.

  • 12 vacation days plus 2 floating days.

  • Vision and Dental Assistance.

  • Life Insurance.

  • Healthcare Insurance.

  • 10% Food/Pantry Vouchers.

  • Restaurant Vouchers.

  • 13% Savings Fund.

  • Access to Arrow's Employee Discount Program.

  • On-site Gym and Lockers, Free for Use to All Employees.

Hiring Details

$17,658.33 - $24,200.00 MXN Monthly (approximately $857-$1,143 USD per month based on current exchange rates).

Hybrid work arrangement: 3 days in office / 2 days from home.

Full-time position.



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