Sales Operations Professional

hace 5 días


Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

About the Position:

Sales Operations Associate is a pivotal role at Arrow Electronics, where you'll be at the forefront of cutting-edge technology. As a Sales Operations Associate, you will be responsible for delivering exceptional day-to-day sales support and customer service to assigned accounts. This includes providing top-notch sales support functions to ensure the highest level of service and customer satisfaction while maintaining operational efficiencies.

Key Responsibilities:

  • Order Processing: You will accurately and timely process routine and smaller customer orders by reviewing POs for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and any unique customer requirements.
  • Clients Service and Service Requests: You will meet client service agreements established in SOW. Respond quickly and professionally to client requests for information relative to orders and RMA's, confirmations/invoices, credit status, expediting or shipping requirements.
  • Backlog Management, Billing, and Resolution of Vendor Invoice Discrepancies and Claims: Maintain control of open backlog orders, service requests, and RMAs from entry through billing. Determine if vendors have shipped, entitled, and billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight, and tax code discrepancies.
  • May manage customer quote activities in line with customer-specific strategies, quoting processes, and order management.

Requirements:

A successful Sales Operations Associate typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

The ideal candidate has developed knowledge and skills through formal training or considerable work experience. Entry-level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision.

Compensation:

We offer $17,658.33 - $21,285.00 MXN Monthly.

Work Arrangement:

Hybrid: 3 days in office / 2 days from home

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support



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