Global Customer Service Representative
hace 6 días
**Job Overview:**
Hewlett Packard is seeking a skilled Global Customer Service Representative to join our sales operations team. In this role, you will serve as the first point of contact for top-tier customers, resolving operational issues and providing exceptional customer support.
**Key Responsibilities:
- Act as a liaison between customers and internal teams to resolve daily operational matters, including order status, returns, deliveries, invoicing, and financial post-sales programs.
- Engage with cross-functional teams, such as sales, supply chain, and logistics, to resolve customer-related issues.
- Develop expertise in specific areas, such as order management and special pricing, and train team members on these topics.
- Contribute to process improvements and collaborate with other groups to enhance day-to-day activities.
**Requirements and Qualifications:**
- Bachelor's degree or equivalent experience.
- 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
**Ideal Candidate Skills and Experience:**
- Strong communication skills with ability to convey medium-impact messages to internal and external peers and management.
- Mastery in English and local language, with additional languages as required.
- Intermediate understanding of moderately complex internal operational issues.
- Developed problem-solving and analytical skills.
- Broad knowledge of end-to-end sales operations processes.
- Developing knowledge of local legal compliance issues.
- Demonstrated teamwork and collaboration skills.
- Growth mindset to create effective solutions.
**Compensation and Benefits:**
The estimated salary range for this position is $60,000-$80,000 per annum, depending on location and experience. Hewlett Packard offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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