Global Customer Service Representative

hace 6 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**Job Overview:**

Hewlett Packard is seeking a skilled Global Customer Service Representative to join our sales operations team. In this role, you will serve as the first point of contact for top-tier customers, resolving operational issues and providing exceptional customer support.

**Key Responsibilities:

  • Act as a liaison between customers and internal teams to resolve daily operational matters, including order status, returns, deliveries, invoicing, and financial post-sales programs.
  • Engage with cross-functional teams, such as sales, supply chain, and logistics, to resolve customer-related issues.
  • Develop expertise in specific areas, such as order management and special pricing, and train team members on these topics.
  • Contribute to process improvements and collaborate with other groups to enhance day-to-day activities.

**Requirements and Qualifications:**

  • Bachelor's degree or equivalent experience.
  • 2-4 years of related experience in supply chain, customer service, procurement, or financial management.

**Ideal Candidate Skills and Experience:**

  • Strong communication skills with ability to convey medium-impact messages to internal and external peers and management.
  • Mastery in English and local language, with additional languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • Developed problem-solving and analytical skills.
  • Broad knowledge of end-to-end sales operations processes.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.
  • Growth mindset to create effective solutions.

**Compensation and Benefits:**

The estimated salary range for this position is $60,000-$80,000 per annum, depending on location and experience. Hewlett Packard offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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