Bilingual Customer Experience Expert

hace 4 semanas


Ciudad de México, Ciudad de México AMEX A tiempo completo
Role Overview

We're seeking a highly skilled Bilingual Customer Service Representative to join our team at American Express. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat support.

Key Responsibilities
  • Provide timely and effective solutions to customer inquiries and concerns, ensuring a high level of customer satisfaction.
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve issues in a professional and courteous manner.
  • Collaborate with colleagues to share knowledge and best practices, driving continuous improvement in customer service.
  • Meet or exceed performance targets, including quality, productivity, and sales metrics.
Requirements
  • Strong written and verbal communication skills in both English and the assigned language.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, managing multiple customer interactions simultaneously.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and bonus structure, with opportunities for career growth and professional development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Generous paid time off and holidays, as well as opportunities for flexible work arrangements.
  • Access to ongoing training and development programs, designed to help you achieve your career goals.

At American Express, we're committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and growth. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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