Customer Service Expert

hace 3 semanas


Ciudad de México, Ciudad de México Trust People A tiempo completo

We are looking for a highly skilled Customer Service Expert to join our team at Trust People.

This role requires a fully bilingual individual with a Bachelor's degree and at least 3 years of experience in:

  • Excellent communication and interpersonal skills
  • Willingness to travel domestically up to 50%

The ideal candidate will have a good understanding of SaaS product implementation process and professional consulting experience.

The responsibilities of this role include:

  • Guiding and educating customers to provide proactive assistance as they onboard and configure their SaaS
  • Managing projects to a timeline and ensuring deadlines are met
  • Maintaining product expertise across the product line
  • Collaborating in establishing world-class customer service policies, processes, and standards
  • Providing business consultation for customers and configuring their platform to meet and exceed expectations
  • Conducting meetings onsite and remotely according to methodology standards

The position offers:

  • Base salary according to experience ($40,000 - $60,000 gross)
  • Performance Bonus
  • International exposure
  • Growth in a fast-paced environment
  • Full benefits including:
    • Familiar medical and life insurance
    • Gympass
    • Familiar dental and vision insurance
    • 30-day Christmas bonus
    • Food vouchers
    • Mobile phone and internet allowance
    • Profit Sharing program


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