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Technical Support Specialist

hace 1 mes

Ciudad de México, Ciudad de México Verifone A tiempo completo

About Verifone

Verifone is a leading provider of electronic payment solutions, with a rich history of innovation and customer satisfaction. Our team is dedicated to delivering exceptional products and services that meet the evolving needs of our customers.

The Role

We are seeking a Technical Support Representative to join our Helpdesk team. As a Technical Support Representative, you will be responsible for providing technical assistance to customers via phone, chat, and email. You will troubleshoot and resolve customer issues, provide product training, and maintain accurate records of customer interactions.

Key Responsibilities

  • Provide technical support to customers via phone, chat, and email
  • Troubleshoot and resolve customer issues in a timely and professional manner
  • Provide product training and documentation to customers
  • Maintain accurate records of customer interactions
  • Collaborate with internal teams to resolve complex customer issues

Requirements

  • Bilingual in English and Spanish
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong technical skills and knowledge of electronic payment systems

What We Offer

Verifone is committed to creating a diverse and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.