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Account Director
hace 2 meses
We are seeking a highly skilled Account Director to join our team at Insider, a leading B2B SaaS company. As an Account Director, you will be responsible for driving renewal and expansion opportunities, managing high-level stakeholders, and ensuring customer success.
Key Responsibilities- Participate in meetings with key stakeholders to understand their strategic needs and direction.
- Discover and analyze stakeholder mapping to develop a strategy for capturing the right frequency of touchpoints.
- Take ownership of renewal success and strategy to achieve key commercial and contractual targets.
- Assist sales teams in upselling and initiating opportunities with the right product and contact.
- Own commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolios.
- Ensure Customer Success realization and recognition across key stakeholders and reach NPS targets for best customer experience and success recognition.
- Achieve customer advocacy goals with the marketing team through success stories, testimonials, and other means.
- Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider's Product and Strategic Roadmap execution.
- A university degree in Business, Marketing, Engineering, or related fields.
- 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Strong communication skills in both writing and speaking (English & Native Language).
- High sense of responsibility and accountability.
- Strategic thinking with excellent project management skills.
- Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus.
- Proven track record of using sales and persuasive skills.
- Experience in negotiating and navigating contracts and legal discussions.
- Adaptability to a fast-paced, high growth, rapidly changing environment.
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management.
- Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
- Many hard and soft skills training to help you improve and challenge yourself.
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
- Space to share your skills through training and workshops if you wish.
- A paid Spotify account subscription.
- An international, diverse, and inclusive environment.
- A chance to work in an industry shaping the future of customer experiences.
We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
