Account Management Professional

hace 1 mes


Guadalajara, Jalisco, México Global Fleet Management A tiempo completo

Company Overview

Global Fleet Management is a leading provider of GPS tracking solutions with a global footprint. We are committed to delivering exceptional customer experiences and supporting our customers' growth.

Job Summary

We are seeking an experienced Account Manager to join our team in Mexico, focusing on managing and nurturing existing business accounts in Canada and the US. The successful candidate will build strong relationships with customers, develop strategic plans for organic growth, and ensure client satisfaction.

Key Responsibilities:

  • Manage existing customer accounts as a brand ambassador.
  • Conduct regular account status checks, provide training, and implement core functionalities tailored to each client's operations.
  • Continuously seek ways to improve client operations, optimize PosiTrace usage, and identify opportunities for upselling.
  • Ensure client satisfaction and proactively identify potential reasons for deactivation to retain customers.
  • Provide comprehensive account information, including billing details and contracts.

Onboarding and Client Support:

  • Generate access, set up accounts, and facilitate platform navigation for new users.
  • Assist with the seamless implementation of new units, ensuring proper installation within 15 days of delivery.
  • Guarantee correct device installation, platform configuration, subscription, and functionality.
  • Act as the main point of contact for daily client queries, mediating with technical support, operations, and finance.
  • Proactively identify and address potential issues before they become problematic.
  • Collect and document client feedback for consideration by the Product department.
  • Drive the referral program and encourage positive feedback on various platforms.
  • Invite clients to participate in interviews with the Marketing and Product teams.
  • Demonstrate a positive 'consider it done' culture.
  • Upsell and cross-sell products and services to increase Monthly Recurring Revenue (MMR).

Requirements:

  • Excellent spoken English.
  • Excellent written English communication skills.
  • Demonstrable experience in customer service or as a customer service representative.
  • Strong telephone communication and active listening skills.
  • Familiarity with customer relationship management systems and practices.
  • Customer-oriented with the ability to adapt/respond to different personalities.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Technical degree/Business degree.

Compensation Package:

The base salary is $18,500.00 - $19,500.00 per month, along with a great commission structure. We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages, combined with the opportunity for personal and professional growth.



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