Customer Support Specialist

hace 5 días


Ciudad de México, Ciudad de México Temenos A tiempo completo

POSITION SUMMARY

The individual in this role will deliver expert assistance and solutions to address inquiries and challenges related to the T24 application, as presented by Temenos clients within the designated region. This position requires close collaboration with the Technical Support Team to efficiently manage a diverse range of customer questions, concerns, and issues, ensuring ownership of each case from initiation to resolution.

KEY RESPONSIBILITIES
  • Provide mentorship and support to junior Product Support consultants when faced with intricate issues.
  • Demonstrate a high level of proficiency in the tools, systems, and procedures essential for effective job performance.
  • Maintain ongoing communication with clients throughout the lifecycle of any reported case, issue, or concern.
  • Foster and uphold a positive and loyal relationship between Temenos and its clientele.
REQUIRED SKILLS
  • A minimum of 5 years of experience in customer support is essential.
  • Bilingual proficiency in English and Spanish is required.
  • A Bachelor's Degree is necessary.
  • Technical knowledge is critical, as support will be provided for a banking platform.
CORE VALUES
  • Care: Prioritize the needs of individuals.
  • Commitment: Fulfill all assigned responsibilities diligently.
  • Collaboration: Work cohesively with the entire Product Support Team.
  • Challenge: Embrace personal growth through engagement with dynamic teams.
BENEFITS OFFERED
  • Maternity Leave: Transition back with a flexible schedule of 3 days per week in the first month and 4 days per week in the second month.
  • Civil Partnership Leave: One week of paid leave for marriage or civil partnership.
  • Family Care Leave: Four weeks of paid leave for family care responsibilities.
  • Recharge Days: Four days per year designated for personal mental or physical recharge.
  • Study Leave: Two weeks of paid leave annually for educational or personal development pursuits.


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