Solutions Consultant
hace 3 semanas
We are seeking a highly skilled Solutions Consultant to join our team at Docusign, Inc. As a Solutions Consultant, you will play a critical role in supporting our Sales Team and customers with technical questions regarding our products and services.
Key Responsibilities- Prepare and deliver technical presentations explaining our products or services to customers and prospective customers.
- Confer with customers and engineers to assess their solutions needs and determine software requirements.
- Collaborate with sales teams to understand customer requirements and provide sales support.
- Secure and renew orders and arrange delivery.
- Plan and adapt products to meet customer needs.
- Help solve customer problems by creating demos, POCs, etc.
- Recommend improvements to customers, showing how changes will lower costs or increase production.
- Help in researching and developing new products.
- Basic 2+ years' experience as a technology solutions consultant.
- 2+ years' experience supporting sales teams and customers' technical questions.
- 2+ years' experience helping customers solve problems and creating demos and POCs.
- Oral fluent English.
- 5+ years prior pre-sales experience within SaaS offering, ideally cloud-based.
- Proficient in delivering software demonstrations in-person and virtually.
- Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs, and RFIs, etc.
- Proven experience working with employees at all levels of an organization.
- Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems.
- Familiarity with system integration methods such as web services, SOAP APIs, REST APIs.
- Familiarity with web-based solutions, website development, HTML, XML, and structured data.
- Familiarity with electronic signature concepts a plus.
- Strong verbal and written communication skills.
- Willingness to travel as needed.
Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. We are an equal opportunity employer and welcome applications from diverse candidates.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [insert contact information].
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