Customer Experience Strategist

hace 2 días


Xico, México Construction Clerk A tiempo completo

About Construction Clerk:

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We are a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards.

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Job Summary:

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We are seeking an experienced Customer Success Manager to take ownership of our client relationships and help our customers maximize the value of Construction Clerk.

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Key Responsibilities:

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  • Client Onboarding & Engagement:">
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    • Oversight and improvement of the onboarding process for new clients.">
    • Management of engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI.">
    • Build Relationships:">
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      • Serving as the primary point of contact for customers, cultivating trust and long-term partnerships.">
      • Conducting regular check-ins and hosting monthly or bi-weekly sync calls to address client needs and concerns.">
      • Drive Performance:">
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        • Monitoring key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement.">
        • Developing strategies to address risks, improve client retention, and identify upselling opportunities.">
        • Process Development:">
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          • Collaboration with the leadership team to refine customer success processes, create playbooks, and establish KPIs.">
          • Working closely with the product team to gather feedback and prioritize improvements that enhance the client experience.">
          • Team Collaboration:">
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            • Coodination with sales, support, and onboarding teams to ensure seamless handoffs and unified customer experiences.">
            • Providing insights and recommendations to the leadership team based on client interactions.">
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Requirements:

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  • Experience:">
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    • 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech.">
    • Metrics-Driven:">
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      • A strong understanding of Customer Success KPIs and how to achieve them.">
      • Communication Skills:">
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        • Fluent in English (spoken and written) with excellent interpersonal and presentation skills.">
        • Problem-Solver:">
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          • Proven ability to think strategically, solve problems, and drive results.">
          • Organization:">
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            • Ability to manage multiple priorities, clients, and projects simultaneously.">

What We Offer:

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  • Competitive Salary: $40,000 - $60,000 per month">
  • Performance Bonuses: Based on metrics like client retention, engagement, and customer satisfaction.">
  • Training & Development: You'll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role.">
  • Growth Opportunities: Be part of a growing company with opportunities to lead and shape our customer success strategies.">

About Location:

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This is a full-time, permanent position that requires working in person.



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