Customer Experience Strategist
hace 2 días
About Construction Clerk:
">We are a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards.
">Job Summary:
">We are seeking an experienced Customer Success Manager to take ownership of our client relationships and help our customers maximize the value of Construction Clerk.
">Key Responsibilities:
">- ">
- Client Onboarding & Engagement:">
- ">
- Oversight and improvement of the onboarding process for new clients.">
- Management of engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI.">
- Build Relationships:">
- ">
- Serving as the primary point of contact for customers, cultivating trust and long-term partnerships.">
- Conducting regular check-ins and hosting monthly or bi-weekly sync calls to address client needs and concerns.">
- Drive Performance:">
- ">
- Monitoring key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement.">
- Developing strategies to address risks, improve client retention, and identify upselling opportunities.">
- Process Development:">
- ">
- Collaboration with the leadership team to refine customer success processes, create playbooks, and establish KPIs.">
- Working closely with the product team to gather feedback and prioritize improvements that enhance the client experience.">
- Team Collaboration:">
- ">
- Coodination with sales, support, and onboarding teams to ensure seamless handoffs and unified customer experiences.">
- Providing insights and recommendations to the leadership team based on client interactions.">
Requirements:
">- ">
- Experience:">
- ">
- 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech.">
- Metrics-Driven:">
- ">
- A strong understanding of Customer Success KPIs and how to achieve them.">
- Communication Skills:">
- ">
- Fluent in English (spoken and written) with excellent interpersonal and presentation skills.">
- Problem-Solver:">
- ">
- Proven ability to think strategically, solve problems, and drive results.">
- Organization:">
- ">
- Ability to manage multiple priorities, clients, and projects simultaneously.">
What We Offer:
">- ">
- Competitive Salary: $40,000 - $60,000 per month">
- Performance Bonuses: Based on metrics like client retention, engagement, and customer satisfaction.">
- Training & Development: You'll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role.">
- Growth Opportunities: Be part of a growing company with opportunities to lead and shape our customer success strategies.">
About Location:
">This is a full-time, permanent position that requires working in person.
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