Senior SAP Basis Service Management Analyst

hace 1 día

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this opportunity as an SAP Basis - Service Management, Analyst, you will deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement by ensuring reliability and availability.

  • Collaborate with different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
  • Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
  • Internal cross-functional collaboration for SAP transformation through continuous process improvement and advisory on high-value propositions considering best practices.
  • Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent English is a must.
  • 3+ years of experience in across configuration, development, testing, and release.
  • Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL knowledge.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary of approximately $120,000-$180,000 per year based on location and experience.
  • A hybrid work model with 2-3 days a week in the office depending on the role.
  • Comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days Off, and work from another location for up to a total of 8 weeks in a year.
  • Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Access to LinkedIn Learning, internal Talent Marketplace, and Ten Thousand Coffees Thomson Reuters café networking.
  • Two paid volunteer days annually and opportunities to participate in Environmental, Social, and Governance (ESG) initiatives.
  • Purpose-driven work helping customers pursue justice, truth, and transparency.

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